Kathy Formaini - Retail Supervisor / Team Member - Wholefood Merchants

Skills

Task delegation
Inventory control
Store organization

Staff training and development
Cash handling and reconciliation
Handling complaints

Summary

Retail professional at Wholefood Merchants with extensive experience in store operations and leading teams to achieve great customer service as well as sales goals. Known for strong commitment to adaptability in changing retail environments. Proven skills in customer service excellence.

I have over 30 years retail experience, I am positive, friendly and professional. I am a team player who strongly commits to my employer.

I take great pride in staying healthy. I am physically fit and enjoy an active outlook on life. I am very interested in natural medicines and continue to learn with enthusiasm.

I live locally and enjoy all that Rosebud offers.

Work History

Retail Supervisor / Team Member

Wholefood Merchants

Ferntree Gully, VIC

05.2018 - Current

Participated in daily operations, ensuring adherence to company policies and standards.
Trained and mentored new staff, enhancing team performance and service quality.
Helped to implement new inventory management practices, reducing stock discrepancies and improving efficiency.
Coordinated scheduling for staff shifts, optimizing workforce allocation during peak hours.
Coordinated merchandising displays, signage and sales enablement.
Kept merchandise fresh by monitoring use of proper stock rotation procedures.
Monitored cashiers' work and balanced registers to maintain strong financial controls.
Improved customer satisfaction with personalized service and prompt resolution of complaints.
Resolved customer inquiries and complaints swiftly, maintaining high satisfaction levels.
Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
Processed exchanges, refunds and team member / customer purchases

Team Member/Supervisor

Coles Supermarkets

Vermont, VIC

10.1998 - 02.2018

Trained and mentored staff on customer service protocols and store policies.
Supervised daily operations to ensure compliance with safety and quality standards.
Resolved customer inquiries and complaints, fostering a positive shopping experience.
Regularly opened the business for trade.
Boosted team morale with regular recognition of accomplishments and fostering a positive attitude.
Built, managed and fostered team-oriented environment
Served customers with enthusiasm and friendliness.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Increased customer satisfaction by addressing issues quickly and ensuring staff and myself provided consistent high-quality service.