Kathy Angeline Makari
CARINGBAH,New South Wales
Summary
A hardworking and passionate job seeker with strong organisational skills eager to secure a Customer Service position. Ready to help the team achieve company goals. Organised and dependable candidate successful at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet team goals and focused on giving every customer top-notch support for any request.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Service Employee
Baptist Care
South East Sydney
09.2023 - Current
- Provided emotional support for patients experiencing difficult situations, displaying empathy and understanding in all interactions.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Customer Service Representative
SPI Global CRM Inc. – Manila, Philippines
Manila, Philippines, Metro Manila, Philippines
09.2015 - 02.2016
- Worked in a prepaid debit card that is based on Houston, Texas
- Answer phone calls regarding client's financial status, activate debit card, Blocking lost or stolen cards, dispute transactions if necessary
- Review transactions and money transfers as per client request
- Assists clients in general and attends to their questions/concerns.
Executive Assistant
Neotrade Events Co.
Kamuning, Quezon CIty, Metro Manila, Philippines
09.2013 - 10.2014
- Take Inbound and Outbound Calls, Cold Calling
- Assist the manager with product presentation
- Organise paperwork and coordinate with the clients
- Answer client's and potential clients' e-mails and assisted them throughout the event.
Education
Bachelor of Arts - Mass Communications
Universidad De Manila
Manila, Philippines01-2012
Skills
- Attentive to People
- Customer Service Focus
- Multitasking and Organization
- Compassionate Care
- Attention to Detail
- Active Listening
- Calm and Professional Under Pressure
- Computer Literate
Certification
Certified CPR/First Aid Training
Timeline
Care Service Employee
Baptist Care
09.2023 - Current
Customer Service Representative
SPI Global CRM Inc. – Manila, Philippines
09.2015 - 02.2016
Executive Assistant
Neotrade Events Co.
09.2013 - 10.2014
Bachelor of Arts - Mass Communications
Universidad De Manila
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