My name is Katia, and I’m a 19-year-old student at the University of Adelaide, studying a Bachelor of Media with a specialisation in Story Production. Alongside my studies, I have built strong experience in frontline customer service and community-facing roles, which have developed my ability to communicate with clarity, empathy, and professionalism. I thrive in team environments, adapt quickly to new systems, and handle challenging situations with resilience and composure. I am seeking a Service Delivery Officer (Casual) role at the Australian Taxation Office, where I can contribute to supporting Australians with their tax and superannuation obligations while continuing to grow my skills within the public service.