Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
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Katia Rose Lythgoe

Katia Rose Lythgoe

Gawler South,SA

Summary

My name is Katia, and I’m a 19-year-old student at the University of Adelaide, studying a Bachelor of Media with a specialisation in Story Production. Alongside my studies, I have built strong experience in frontline customer service and community-facing roles, which have developed my ability to communicate with clarity, empathy, and professionalism. I thrive in team environments, adapt quickly to new systems, and handle challenging situations with resilience and composure. I am seeking a Service Delivery Officer (Casual) role at the Australian Taxation Office, where I can contribute to supporting Australians with their tax and superannuation obligations while continuing to grow my skills within the public service.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

Drakes
Gawler & Angle Vale
03.2021 - Current
  • Customer service (answering customer inquiries via phone and in-person)
  • Packing goods
  • Packing orders for online shopping (Uber, Doordash, Menulog)
  • Stocking shelves
  • Changing over promotional material
  • Money handling
  • Till balancing
  • Disinfecting surfaces
  • Safely handling potential shoplifters
  • Diffusing irate customers
  • Following security protocols and procedures
  • Teaching/assisting new employees
  • Data entry/ management of customer information
  • Self-service station management

Meat packer

Wintulichs
11.2021 - 01.2022
  • Packing meat
  • Safe food handling
  • Disinfecting surfaces
  • School holiday part-timer

Cleaner

Private residence
07.2019 - 12.2020
  • Vacuuming floors
  • Dusting
  • Disinfecting surfaces
  • Bathroom cleaning

Skills

  • Customer service
  • Data entry
  • Team collaboration
  • Sales support
  • Time management
  • Problem resolution

Accomplishments

  • Academic awards
  • Certificate of Completion for UniSA Accelerate course, Management and Organisation, 2023
  • Completion of Year 12, 2023
  • First Aid and CPR certificate
  • Responsible Service of Alcohol certificate, 2024
  • Police check

References

References available upon request.

Timeline

Meat packer

Wintulichs
11.2021 - 01.2022

Customer Service Assistant

Drakes
03.2021 - Current

Cleaner

Private residence
07.2019 - 12.2020
Katia Rose Lythgoe