Katia Rose Lythgoe
Gawler South,SA
Summary
My name is Katia, and I’m a 19-year-old student at the University of Adelaide, studying a Bachelor of Media with a specialisation in Story Production. Alongside my studies, I have built strong experience in frontline customer service and community-facing roles, which have developed my ability to communicate with clarity, empathy, and professionalism. I thrive in team environments, adapt quickly to new systems, and handle challenging situations with resilience and composure. I am seeking a Service Delivery Officer (Casual) role at the Australian Taxation Office, where I can contribute to supporting Australians with their tax and superannuation obligations while continuing to grow my skills within the public service.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
Drakes
Gawler & Angle Vale
03.2021 - Current
- Customer service (answering customer inquiries via phone and in-person)
- Packing goods
- Packing orders for online shopping (Uber, Doordash, Menulog)
- Stocking shelves
- Changing over promotional material
- Money handling
- Till balancing
- Disinfecting surfaces
- Safely handling potential shoplifters
- Diffusing irate customers
- Following security protocols and procedures
- Teaching/assisting new employees
- Data entry/ management of customer information
- Self-service station management
Meat packer
Wintulichs
11.2021 - 01.2022
- Packing meat
- Safe food handling
- Disinfecting surfaces
- School holiday part-timer
Cleaner
Private residence
07.2019 - 12.2020
- Vacuuming floors
- Dusting
- Disinfecting surfaces
- Bathroom cleaning
Skills
- Customer service
- Data entry
- Team collaboration
- Sales support
- Time management
- Problem resolution
Accomplishments
- Academic awards
- Certificate of Completion for UniSA Accelerate course, Management and Organisation, 2023
- Completion of Year 12, 2023
- First Aid and CPR certificate
- Responsible Service of Alcohol certificate, 2024
- Police check
References
References available upon request.
Timeline
Meat packer
Wintulichs
11.2021 - 01.2022
Customer Service Assistant
Drakes
03.2021 - Current
Cleaner
Private residence
07.2019 - 12.2020