Katie Farmer
Highbury,Western Australia
Summary
I am a proven Adult Community Corrections Officer with a strong background in offender supervision and crisis management, adept at fostering safety and compliance within community settings. At the Department Of Justice, I enhanced public safety and reduced recidivism rates through strategic interventions and effective relationship building. Skilled in de-escalation techniques and mental health awareness, I excel in high-stress environments, ensuring optimal outcomes for all stakeholders.
I have a passion for working with people from all walks of life to develop and implement strategies based on an individual needs approach. I have studied in the fields of alcohol and substance use as well as mental health in which I have also lived experiences from myself and family members which has only served to further develop my passion and understanding within these fields.
I have consistently maintained exceptional administrative practices with case notes and reports which I have prepared for Magistrate, District and Surpreme Courts in Western Australia as well as Parole review board.
I pride myself on my rapport building and professionalism with colleagues, clients and stakeholders alike. As a proud Noongar woman my strongest drive has been to support my Aboriginal community at all levels possible.
Overview
12
12
years of professional experience
Work History
Adult Community Corrections Officer
Department Of Justice
Narrogin, WA
08.2022 - 05.2024
- Implemented crisis intervention strategies during critical incidents involving offenders or their families, prioritizing safety while seeking resolution.
- Strengthened relationships between community corrections and local law enforcement agencies through regular communication and information sharing efforts.
- Improved public safety by conducting thorough assessments of offenders and making appropriate recommendations for community-based supervision.
- Served as a liaison between offenders and courts by maintaining open lines of communication regarding case updates and progress reports.
- Conducted home visits as part of routine monitoring activities, verifying residence information and assessing living environments for potential risks.
- Ensured compliance with state policies and procedures by staying up-to-date on regulatory changes affecting community corrections operations.
- Fostered a collaborative team environment within the community corrections office by actively participating in staff meetings and professional development opportunities.
- Supported offender rehabilitation by identifying individual needs, connecting them to appropriate resources, and tracking progress towards goals.
- Developed comprehensive knowledge of local resources and service providers, using this information to make informed referrals for offender support.
- Collaborated with community partners to create a network of support services for offenders under supervision, fostering successful reintegration into society.
- Contributed to a positive work culture by supporting colleagues in achieving both individual and team objectives.
- Demonstrated strong communication and interpersonal skills by building relationships with offenders, their families, and community members to promote successful outcomes.
- Enhanced offender accountability by implementing strict monitoring protocols and enforcing compliance with court-ordered conditions.
- Managed high caseloads efficiently by utilizing strong organizational skills and time management techniques to prioritize tasks effectively.
- Actively participated in professional training sessions and workshops to continuously enhance knowledge and expertise within the field of community corrections.
- Reduced recidivism rates through the development and implementation of evidence-based case management strategies.
- Provided ongoing support to parolees transitioning from incarceration back into the community through guidance, referrals to resources, and proactive problem-solving strategies.
- Conducted risk assessments to determine the level of supervision required for each offender, adjusting case plans accordingly to ensure optimal outcomes.
Security Officer
MSS Security
Public Trustree Perth Office
06.2018 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Team Leader
Koya Aboriginal Corporation
Fremantle, WA
01.2016 - 11.2017
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
AOD Counselor/ Aboriginal Court Diversion Officer
Palmerston
Mandurah, WA
07.2012 - 11.2015
- Contributed to a positive treatment culture by modeling and promoting healthy boundaries, communication practices, and self-care strategies among staff members.
- Provided crisis intervention services when needed, ensuring the safety and well-being of clients during difficult moments.
- Supported clients in navigating legal or social service systems as necessary during their recovery process.
- Established rapport with clients from diverse backgrounds and varying levels of substance abuse severity, fostering trust and open communication essential for successful outcomes.
- Enhanced client recovery by developing and implementing individualized treatment plans tailored to their specific needs.
- Conducted group therapy sessions for clients, fostering a supportive environment conducive to recovery.
- Developed relapse prevention plans with clients, equipping them with tools to maintain sobriety post-treatment successfully.
- Offered compassionate guidance through the detoxification process for clients beginning their journey towards sobriety.
- Maintained open communication with referral sources, providing regular updates on client progress and collaborating on potential adjustments to treatment plans.
- Coordinated with community resources and organizations for additional support services, enhancing overall client success rates.
- Educated clients on coping skills and strategies that promote long-term sobriety and success in recovery.
- Administered assessments upon intake to determine appropriate levels of care for incoming clients accurately.
- Assisted clients in identifying and addressing factors contributing to substance abuse, empowering them to make positive changes in their lives.
- Facilitated family involvement in the recovery process, strengthening support systems for clients during and after treatment.
- Evaluated client progress regularly, adjusting treatment plans as necessary to maximize effectiveness.
- Improved client progress tracking by maintaining detailed case notes and records for each individual.
- Collaborated with multidisciplinary teams to provide comprehensive care, resulting in better client outcomes.
- Participated in ongoing professional development opportunities related to addiction counseling techniques and best practices, ensuring high-quality service provision at all times.
- Advocated for individual client needs within the broader context of agency policy decisions or resource allocation discussions.
- Developed individual treatment goals based on history and diagnosis.
- Monitored client progress to make necessary adjustments for client success.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
Graduate Certificate - Adult Community Corrections Opporations And Managment
Department of Justice
Perth, WA03.2022
Certificate IV - Security Opporations And Crowd Control
Strike Training
Perth, WA04.2017
Dimploma - Mental Health Counseling
Marr Mooditj Training Campus
Perth, WA12.2012
Certificate IV - Family And Community Services
Marr Mooditj Training Campus
Perth, WA06.2012
Skills
- Offender supervision
- Multicultural Sensitivity
- De-Escalation Techniques
- Policy Enforcement
- Courtroom Testimony
- Behavioral analysis
- Restraint Techniques
- Correctional facility procedures
- Safety and security enforcement
- Conflict resolution skills
- Mental health awareness
- Observation
- Substance Abuse Knowledge
- CCTV Monitoring
- Trained in defensive tactics
- Relationship building and management
- Booking procedures
- File and record maintenance
- Surveillance
- Stress Tolerance
- First Aid Training
- Suicide Prevention
- Mentorship
- State and federal laws knowledge
- Crisis Management
- Emergency Response
- Cultural Sensitivity
- Criminal Justice
- Negotiation
- Program coordination
- Behavior Modification
- Activity Supervision
- File Maintenance
- Records Maintenance
- Court Procedures
- Disciplinary Actions
- Courtroom Practices
- Occupational Hazard Mitigation
Timeline
Adult Community Corrections Officer
Department Of Justice
08.2022 - 05.2024
Security Officer
MSS Security
06.2018 - 08.2022
Team Leader
Koya Aboriginal Corporation
01.2016 - 11.2017
AOD Counselor/ Aboriginal Court Diversion Officer
Palmerston
07.2012 - 11.2015
Graduate Certificate - Adult Community Corrections Opporations And Managment
Department of Justice
Certificate IV - Security Opporations And Crowd Control
Strike Training
Dimploma - Mental Health Counseling
Marr Mooditj Training Campus
Certificate IV - Family And Community Services
Marr Mooditj Training Campus