Katie Gaskin
Sydney
Summary
Proven team player and adept at inventory management, I excelled in enhancing customer satisfaction at Tesco LTD through effective problem-solving and positive engagement. Leveraging excellent communication and organizational skills, I significantly contributed to creating a welcoming store environment, fostering customer loyalty without relying on daily task descriptions.
Overview
6
6
years of professional experience
Work History
Customer Assistant
Tesco LDT
03.2021 - 12.2024
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Participated in regular inventory checks, assisting with restocking merchandise as needed.
- Coordinated with other departments to resolve any issues affecting the customer experience.
Wait Staff Member
Mount Wolseley Hotel
09.2019 - 03.2021
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Customer Service Cashier
Hickson's Supervalu
07.2018 - 09.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Level 5 - Office Administration
St. Annes College of Further Education
Tullow, Carlow IRL05-2018
Skills
- Team cooperation
- Active learning
- Positive customer engagement
- Excellent written and verbal communication
- Organization
- Inventory and stocking
Timeline
Customer Assistant
Tesco LDT
03.2021 - 12.2024
Wait Staff Member
Mount Wolseley Hotel
09.2019 - 03.2021
Customer Service Cashier
Hickson's Supervalu
07.2018 - 09.2019
Level 5 - Office Administration
St. Annes College of Further Education
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