Katie-Jay Illingworth (nee. McLeod)
Bundaberg,QLD
Summary
Skilled Pharmacist with strong background in compounding, pharmacological knowledge and patient care. Expert in providing accurate clinical services. Detail-oriented professional goes extra mile to deliver service and support to pharmacy patrons.
Overview
17
17
years of professional experience
Work History
Pharmacist
Wholelife Pharmacies
04.2023 - Current
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Counseled patients regarding proper intake of medications.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Educated patients on proper medication use.
Pharmacist & Compounding Pharmacist
Ramsay Pharmacies
09.2016 - 11.2021
- Educated patients about possible drug interactions and gave special administration instructions.
- Counselled patients regarding proper intake of medications.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Improved patient outcomes by providing comprehensive medication therapy management and counselling.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Supervised and coached team of pharmacy technicians and trainees.
- Educated patients on proper medication use.
- Provided a complete compounding service to patients and the community including to other Ramsay Pharmacies.
Pharmacist & Pharmacist/Manager
Coral Coast Pharmacies
01.2009 - 08.2016
- Educated patients about possible drug interactions and gave special administration instructions.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Supervised and coached team of pharmacy technicians and trainees.
- Educated patients on proper medication use.
- Completed complex compounding course and provided a complete compounding service to patients and the community.
Pharmacist Intern
Coral Coast Pharmacies
01.2008 - 12.2009
- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.
- Contributed to a positive work environment through effective teamwork and collaboration with pharmacy staff members.
- Consistently demonstrated professionalism and dedication to the field of pharmacy by adhering to all applicable laws, regulations, and professional standards during the internship experience.
- Reduced medication errors by diligently verifying prescriptions for accuracy before dispensing to patients.
- Processed orders through insurance and accepted customer payments for balances owed.
- Demonstrated proficiency in pharmaceutical calculations, ensuring accurate dosing for pediatric and geriatric patients alike.
- Displayed excellent organizational skills while managing multiple tasks simultaneously, ensuring timely completion of all assigned responsibilities.
- Utilized strong communication skills to educate patients on proper medication usage, potential side effects, and drug interactions.
- Counselled patients on new medications and OTC products.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Used pharmacy software to enter prescription and insurance information.
Education
Bachelor of Pharmacy - Pharmacy
James Cook University
Townsville12-2007
Skills
- Customer Service and Communication Skills
- Prescription Verification
- Drug Inventory Management
- Medication Dispensing
- Prescription Filling
- Patient education and counselling
- Sales skills
- Medication expertise
- Compounding experience
- Storage procedures
- Safety awareness
- Drug Interactions Knowledge
- Continuing education
Timeline
Pharmacist
Wholelife Pharmacies
04.2023 - Current
Pharmacist & Compounding Pharmacist
Ramsay Pharmacies
09.2016 - 11.2021
Pharmacist & Pharmacist/Manager
Coral Coast Pharmacies
01.2009 - 08.2016
Pharmacist Intern
Coral Coast Pharmacies
01.2008 - 12.2009
Bachelor of Pharmacy - Pharmacy
James Cook University
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