SKYE SHENNAN
Bundaberg,QLD
Summary
Dynamic Customer Banking Specialist with Auswide Bank, recognized for enhancing customer satisfaction through personalized solutions and exceptional service. Skilled in credit assessment and conflict resolution, I effectively managed complex complaints, fostering trust and loyalty. Committed to compliance and operational excellence, I consistently contributed to increased referrals and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Banking Specialist
Auswide Bank
11.2023 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
Customer Banking Consultant
Auswide Bank
09.2022 - 11.2023
- Participated in ongoing training programs to further develop knowledge of industry best practices, regulatory requirements, and product offerings.
- Conducted thorough financial assessments to provide customized banking solutions that catered to individual customer needs.
- Handled sensitive customer data with discretion, adhering to privacy regulations and fostering trust among clientele.
- Provided seamless assistance during transitions between bank representatives or account changes, minimizing disruptions for customers while maintaining their loyalty to the institution.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
Kepnock High School
Bundaberg, QLD09-2012
Skills
- Data processing
- Cash handling and management
- Branch operations
- Financial reporting
- Teller support
- Sales tactics
- Loan processing
- Financial regulatory compliance
- Credit assessment
- Client onboarding
- Honest and dependable
- Customer service
- Exceptional customer service
Timeline
Customer Banking Specialist
Auswide Bank
11.2023 - Current
Customer Banking Consultant
Auswide Bank
09.2022 - 11.2023
Kepnock High School
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