Summary
Overview
Work History
Education
Skills
Timeline
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SKYE SHENNAN

Bundaberg,QLD

Summary

Dynamic Customer Banking Specialist with Auswide Bank, recognized for enhancing customer satisfaction through personalized solutions and exceptional service. Skilled in credit assessment and conflict resolution, I effectively managed complex complaints, fostering trust and loyalty. Committed to compliance and operational excellence, I consistently contributed to increased referrals and repeat business.

Overview

3
3
years of professional experience

Work History

Customer Banking Specialist

Auswide Bank
11.2023 - Current
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
  • Supported tellers by processing transactions involving money orders, cashiers checks and payments.

Customer Banking Consultant

Auswide Bank
09.2022 - 11.2023
  • Participated in ongoing training programs to further develop knowledge of industry best practices, regulatory requirements, and product offerings.
  • Conducted thorough financial assessments to provide customized banking solutions that catered to individual customer needs.
  • Handled sensitive customer data with discretion, adhering to privacy regulations and fostering trust among clientele.
  • Provided seamless assistance during transitions between bank representatives or account changes, minimizing disruptions for customers while maintaining their loyalty to the institution.
  • Opened, closed, and updated accounts for customers.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Education

Kepnock High School
Bundaberg, QLD
09-2012

Skills

  • Data processing
  • Cash handling and management
  • Branch operations
  • Financial reporting
  • Teller support
  • Sales tactics
  • Loan processing
  • Financial regulatory compliance
  • Credit assessment
  • Client onboarding
  • Honest and dependable
  • Customer service
  • Exceptional customer service

Timeline

Customer Banking Specialist

Auswide Bank
11.2023 - Current

Customer Banking Consultant

Auswide Bank
09.2022 - 11.2023

Kepnock High School

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SKYE SHENNAN