Summary
Overview
Work History
Education
Skills
Accomplishments
References
Volunteer Experience
Timeline
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Katie Kennedy

Bathurst,Australia

Summary

Dynamic and results-driven professional with extensive experience at Kelso High School as a Student Learning Support Officer. Proven ability in customer service and data entry, fostering inclusive environments while enhancing student engagement. Adept at team collaboration and time management, consistently achieving goals and supporting diverse learning needs.

Overview

9
9
years of professional experience

Work History

Student Learning Support Officer

Kelso High School
01.2021 - Current
  • I am currently working as a Student Learning Support Officer at Kelso High School, providing one-on-one and group support to high needs adolescents.
  • Supporting students with diverse learning and behavioural needs in classroom settings
  • Assisting teachers with educational resources and classroom management
  • Providing care, encouragement, and structure to help students achieve their academic and personal goals
  • Helping students develop confidence, communication, and life skills through consistent and compassionate engagement
  • Contributing to a positive, inclusive learning environment for all students

Internal Sales and Customer Support

Steeline Roofing Centre Bathurst
01.2019 - 01.2021
  • In my role at Steeline I worked in a team to achieve the goal of supplying our customers.
  • Taking orders
  • Entering orders
  • Creating job cards for our manufacturing team
  • Purchasing items that we don’t keep in stock or manufacture
  • Data entry of coil receivals and completing the coils used out in the factory
  • Goods receival
  • Invoicing
  • Stock takes
  • Maintaining delivery schedules
  • Answering phone calls
  • Coordinating emails
  • Liaising with customers and external organizations
  • Supporting external sales representatives.
  • Meeting tight deadlines
  • Steeline allowed me to gain experience in a range of different areas outside of my role.
  • Accounts: Managing our account customers and ensuring their credit was all up to date.
  • Stores: Picking and organizing orders out in the factory so our drivers would be able to easily locate and load them.
  • Logistics: Writing up delivery runs, organizing drivers, decision making.
  • Delivery: Making small deliveries where needed, visiting account customers on site and meeting with new customers.

Customer Service Officer

Bathurst Panthers
01.2018 - 01.2019
  • At Bathurst Panthers I worked in the bistro, the bar and on functions.
  • Taking orders and delivering food to tables
  • Serving drinks
  • Cash handling
  • Booking reservations
  • Talking and engaging with customers
  • Creating a comfortable environment for our customers
  • Clearing tables and wiping them down
  • Keeping the bar clean at all times
  • Drying cutlery and putting it away
  • Re stocking the bottled drinks in the fridge
  • Counting the till at the end of a shift.

Admin

PoolWerx Bathurst
01.2017 - 01.2018
  • In this role, I was responsible for completing administration and data entry tasks in a timely manner.
  • Scanning old documents into the new computer system in order to keep a record of all the invoices, receipts and other paperwork. This included categorizing each item that was scanned in date and alphabetical order.

Receptionist

Panorama Orthopedics
08.2016 - 01.2017
  • During my time at Panorama orthopedics I was the first point of contact for all patients and doctors looking to be referred or refer there patients to us.
  • Welcoming patients as they come in
  • Recording all their details into the computer
  • Invoicing and receipting monies
  • Sending claims to Medicare
  • Answering phone calls
  • Making computerized appointments for patients
  • Attending to patient enquiries
  • Liaising between the patients, practice manager and surgeon.
  • End of day reconciliations

Education

Kelso High Campus

Skills

  • Customer service
  • Data entry
  • Communication skills
  • Team collaboration
  • Time management
  • Operational support

Accomplishments

  • School Leadership Team 2016
  • House Captain 2016
  • CWA Award for Encouragement 2014
  • 2x NSW Under 16 girls AFL representative
  • Student of the Year 2010
  • Bathurst Giants Committee Member
  • SSS certificate (Steeline)
  • Youth Girls Coach
  • Senior Women’s Captain

References

  • Michael Sloan, Principal, Denison College, Kelso High Campus, 0436 623 948
  • Mr Greg Sly, Finance Broker, All Access Loans, 0458 276 537

Volunteer Experience

Bathurst Giants, 01/01/18, Present, Committee Member, Youth Girls Coach, Senior Women’s Captain, Managing social media outreach, Creating family-friendly posts, Organizing events such as season launches and trivia nights, Providing leadership and guidance to teams

Timeline

Student Learning Support Officer

Kelso High School
01.2021 - Current

Internal Sales and Customer Support

Steeline Roofing Centre Bathurst
01.2019 - 01.2021

Customer Service Officer

Bathurst Panthers
01.2018 - 01.2019

Admin

PoolWerx Bathurst
01.2017 - 01.2018

Receptionist

Panorama Orthopedics
08.2016 - 01.2017

Kelso High Campus

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