Katie Loh
Carnegie,Australia
Summary
Well-organized and creative merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce brands.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate ( Casual)
Myer Melbourne
05.2023 - 08.2024
- Engaged in friendly conversation with customer to better uncover individual needs
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Listened to customer needs and desires to identify and recommend optimal products
- Prioritized helping customers over completing other routine tasks in store
- Built customer loyalty and retention by delivering excellent shopping experiences
- Recommended complementary purchases to customers, increasing revenue
Retail Sales Associate ( Casual)
Nike Factory Outlet
05.2023 - 07.2024
- Answered questions about store policies and addressed customer concerns
- Greeted customers and helped with product questions, selections, and purchases
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers and provided outstanding customer service
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
Sales Administrator ( Contract)
Dell Technologies
01.2020 - 01.2022
- Successfully collaborating with internal stakeholders in a fast-paced and dynamic work environment
- Examine the quotation in terms of price and asset accuracy
- Serve as a liaison between internal and external stakeholders
- Ensuring the accurate entry of sales data through the validation process
- Responsible for processing orders for merchandise sold on the online store
- Liaising with suppliers to order and maintain stock levels
Education
Bachelor's Degree - Business Administration
CQ University
01.2020
Skills
- Problem solving
- Merchandise Display
- Store maintenance
- POS Systems
- Returns and exchanges
- Relationship Building
- Upselling strategies
- Fluent in Multiple languages
- Creativity & open-minded
- Reliable and energetic personality
- Teamwork and social intelligence
- Stock replenishment
References
Available upon request
Highlightedskills
- Problem solving
- Merchandise Display
- Store maintenance
- POS Systems
- Returns and exchanges
- Relationship Building
- Upselling strategies
- Fluent in Multiple languages
- Creativity & open-minded
- Reliable and energetic personality
- Teamwork and social intelligence
- Stock replenishment
Languages
Chinese (Cantonese)
Professional Working
English
Full Professional
Malay
Professional Working
Indonesian
Full Professional
Timeline
Retail Sales Associate ( Casual)
Myer Melbourne
05.2023 - 08.2024
Retail Sales Associate ( Casual)
Nike Factory Outlet
05.2023 - 07.2024
Sales Administrator ( Contract)
Dell Technologies
01.2020 - 01.2022
Bachelor's Degree - Business Administration
CQ University
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