Katie Putland
Wagga Wagga
Summary
Dynamic cafe worker with proven expertise at Get Brewed, excelling in customer service and inventory management. Recognized for maintaining high standards of cleanliness and hygiene while efficiently preparing specialty beverages. A reliable team player, adept at handling cash transactions and enhancing customer experiences through product knowledge and friendly interactions.
Energetic Cafe Worker known for high productivity and efficient task completion. Possess specialized skills in customer service, cash handling, and beverage preparation. Excel in communication, teamwork, and adaptability, ensuring smooth operation in fast-paced environments.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Cafe Worker
Get Brewed
Gundagai
07.2025 - Current
- Prepared specialty coffee beverages following precise recipes and standards.
- Maintained cleanliness of work areas, including counters and equipment.
- Assisted customers with menu selections and provided friendly service.
- Prepared and served high-quality beverages to customers efficiently.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and coffee grinders effectively for consistent quality.
- Assisted customers with menu selections and provided excellent service.
- Handled cash transactions accurately at the point of sale system.
- Collaborated with team members to ensure smooth daily operations.
- Monitored inventory levels and communicated restock needs to management.
- Participated in training sessions to enhance product knowledge and skills.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Education
Mount Austin High
Wagga Wagga , NSW Skills
- Customer service
- Team collaboration
- Time management
- Inventory management
- Cash handling
- Product knowledge
- Attention to detail
- Food safety procedures
- Cafe inventory
- Food service standards
- Safe food handling
- Food safety
- Workplace safety
- Punctual and reliable
- Cleanliness and hygiene
- Point-of-sale system
- POS system operation
- Food preparation
- Friendly and outgoing
Certification
- Food handling certification
Timeline
Cafe Worker
Get Brewed
07.2025 - Current
Mount Austin High