KATIE RICHARDSON
Subway Marulan North
Marulan,NSW
5
years of professional experience
Highly motivated and reliable professional. I have a proven track record of working efficiently in fast-paced service environments and have recently progressed into a Store Manager role at Subway. I am seeking to leverage my experience in team leadership, operations, and staff management to further my career in a challenging workplace.
Work History
Store Manager / Shift Lead
2 Years 2 Months- Lead daily operations including opening and closing shifts, ensuring all brand, health, and safety standards are met.
- Create and manage staff rosters to ensure efficient store coverage at all times.
- Conduct interviews with applicants and oversee the full onboarding and training process for new team members.
- Manage inventory levels, stock ordering, and daily cash handling/till reconciliation.
- Maintain strict food safety, hygiene, and FIFO compliance throughout the store.
Front & Back of House Team Member
2 Years 9 Months- Provide fast, friendly, and accurate customer service in a high-volume environment.
- Process drive-thru and counter orders, prepare beverages, and pack meals efficiently.
- Operate industrial cooking equipment safely and assist with food preparation.
- Manage stock rotation and maintain a clean, organised workspace.
Server / Waitress
1 Year 3 Months- Provided attentive table service and handled customer inquiries professionally.
- Managed lottery ticket sales and morning newspaper distribution.
- Performed general cleaning of floors, windows, and food storage areas.
- Responsible for date checking and correct stock rotation procedures.
Education
Skills
Management & Leadership: Experienced in team supervision
rostering
and floor management.
Human Resources: Proficient in interviewing candidates and training new staff members.
Operational Excellence: Expert in money handling
till balancing
inventory control
and FIFO procedures.
Customer Service: Strong focus on customer satisfaction and conflict resolution.
Efficiency: Exceptional multi-tasking skills with a focus on speed
punctuality
and safety standards.
Timeline
Store Manager / Shift Lead
Subway Marulan North
05.2024 - CurrentRead More
Front & Back of House Team Member
Hungry Jack's Marulan
06.2022 - 03.2025Read More
Server / Waitress
Marulan Café
06.2021 - 09.2022Read More
Bowral High School
Read More