Katya Apostolou

Customer Service Sales Stock Management Cash Register / Till Operations Product Knowledge Store Presentation

• Greeting customers and offering assistance.
• Answering questions about products and store services.
• Helping customers find items in the store.
• Referring customers to the pharmacist for medical advice or medication-related questions.
• Handling customer complaints or returns according to store policy.
• Recommending products based on customer needs.
• Promoting specials, loyalty programs, and new products.
• Assisting with sales of items such as skincare, cosmetics, fragrances, vitamins, health supplements, personal care products, and general retail merchandise.
• Meeting sales targets where applicable.
• Unpacking deliveries.
• Putting stock onto shelves and displays.
• Rotating stock and checking expiry dates, especially for health products and vitamins.
• Ensuring shelves are fully stocked and presented neatly.
• Conducting stock counts and inventory checks.
• Reporting damaged, missing, or expired products.
• Processing purchases using the till/POS system.
• Handling cash, card, and electronic payments.
• Issuing receipts and refunds.
• Balancing the cash drawer at the end of a shift if required.
• Maintaining knowledge of Vitamins and supplements
  Perfumes and fragrances
  Cosmetics and skincare
  Personal care products
  First aid items
  General pharmacy retail products
  
• Helping customers understand product features and benefits (without giving medical advice).
• Creating and maintaining attractive displays.
• Ensuring the store is clean, tidy, and organized.
• Updating promotional signage and price labels