Kayah Bittner
Melbourne
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Receptionist /Hotel Reservations Agent
Pegasus Apart'Hotel
08.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Receptionist
Andersia Hotel
04.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved service-related problems and documented actions in system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Agent
ViaToll
08.2019 - 03.2020
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Contacted customers to return routine and general calls promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Cultural Studies
Uniwersytet Im. Adama Mickiewicza W Poznaniu
Poznań, Poland05.2022
Course - Graphic Design
Policealna Szkoła Sztuk Pięknych Sowa-Edu
Poznań, Poland05.2022
Skills
- Hotel Reservations
- Check-Ins and Check-Outs
- Industry Trends
- Adaptability and Flexibility
- Adobe Systems Software
- Issue and Complaint Resolution
- Order Placement
- Client Needs Assessment
- Customer Relationship Management
- Telephone Orders
- Understanding Customer Needs
- Cultural Awareness
- Appointment Booking
- Customer and Client Relations
- Customer service
- Problem-solving skills
- Time management
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Front Desk Receptionist /Hotel Reservations Agent
Pegasus Apart'Hotel
08.2023 - Current
Receptionist
Andersia Hotel
04.2022 - 07.2022
Customer Service Agent
ViaToll
08.2019 - 03.2020
Bachelor of Arts - Cultural Studies
Uniwersytet Im. Adama Mickiewicza W Poznaniu
Course - Graphic Design
Policealna Szkoła Sztuk Pięknych Sowa-Edu
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