Kayden Olds
Werrington Downs,NSW
Summary
Having spent 4 years in customer service roles, I've honed my skills in engaging with diverse customers and delivering top-notch service. Now, I'm on the lookout for a positive environment with steady shifts where I can bring my enthusiasm and experience to a team that's all about excellence.
Overview
4
4
years of professional experience
Work History
Shift Runner
Frangos
03.2024 - 12.2024
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
- Collaborated with other Shift Runners to share best practices, streamline operations across shifts, and maintain consistency in service delivery.
Cafe Worker
Barista Shed
04.2022 - 08.2024
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Crew Member
McDonald's
09.2021 - 06.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales through proper product placement and attractive displays during overnight hours.
Cafe Worker
Cafe Cicheti & Co.
05.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
Education
High School Diploma -
Wyndham College
Quakers Hill, NSW11.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Communication
- Problem Solving
- Attention to Detail
- Time Management
- Shift planning
- Workplace safety
Timeline
Shift Runner
Frangos
03.2024 - 12.2024
Cafe Worker
Barista Shed
04.2022 - 08.2024
Crew Member
McDonald's
09.2021 - 06.2022
Cafe Worker
Cafe Cicheti & Co.
05.2021 - 09.2021
High School Diploma -
Wyndham College
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