Kayla Phillips
Ballarat,VIC
Summary
Dynamic Australian Public Servant with a proven track record at Services Australia, excelling in customer service and problem-solving. Known for fostering teamwork and collaboration, I effectively managed executive schedules as a Personal Assistant, enhancing productivity and communication. My strong organizational skills and positive attitude drive successful outcomes in fast-paced environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Australian Public Servant
Services Australia
Ballarat, VIC
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Personal Assistant
Mike McCormack - OEM Viridi
04.2018 - 06.2024
- Coordinated schedules and appointments for executive leadership, ensuring efficient time management.
- Managed correspondence and communications, maintaining professional relationships with clients and stakeholders.
- Organized travel arrangements, optimizing itineraries to enhance productivity during business trips.
- Developed and maintained filing systems, improving document retrieval efficiency for team members.
Education
Diploma - Business Administration
Federation University Australia
VIC10.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Customer support
- Data entry
- Verbal and written communication
- Call center customer service
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Call control
- Answering questions
- Complaint resolution
- Product knowledge
- Payment processing
- Gathering information
Timeline
Australian Public Servant
Services Australia
02.2024 - Current
Personal Assistant
Mike McCormack - OEM Viridi
04.2018 - 06.2024
Diploma - Business Administration
Federation University Australia