Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Leyla Hrnjic

Melbourne,Australia

Summary

Dear Talent Acquisition,

I am an organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals ensures all targets are met within the time frame allocated.

Experience within education and government sectors has allows for the formation of a detail-oriented team player with strong organisational skills. This in turn, has provides the ability to handle multiple projects simultaneously with a high degree of accuracy.

Customer Service Representative experience allows for top-notch skills in oral and written communication, active listening and analytical problem-solving skills. This enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Australian Public Servant

Services Australia
09.2020 - Current
  • Used multiple government systems to code data and achieve outcomes.
  • Communicated across different government sectors to receive positive customer outcomes.
  • Skilled at working independently and collaboratively in team environment.
  • Managed and completed above daily targets with 100% quality
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analysed information and provided solutions to problems.

Student Services Officer

Victoria University, Aegis
10.2019 - 01.2020
  • Receiving and answering queries from students via phone, email, live chat
  • Helped students develop organisational, time management and study skills.
  • Delivered supportive and knowledgeable counselling to students with academic or personal concerns.
  • Assisted students in exploring and selecting career paths.
  • Advised students on educational, career and social opportunities.
  • Educated students on college admissions process and scholarship requirements.
  • Advocated for students to access available resources.
  • Managed over 150 calls a day to students to assist with enrolment requirements.

Crew member

McDonald’s, Village
09.2014 - 10.2019
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Education

Bachelor of Biomedicine - Medicine (Pre-Medicine)

Monash University
Melbourne, VIC
12.2025

Advanced Diploma in Legal Practice - Law (Pre-Law)

Victoria University
Melbourne, VIC
06.2020

High School Diploma -

Victoria University Secondary College
Melbourne, VIC
12.2017

Skills

  • Administrative and Office Support
  • Complaint Resolution
  • Customer Inquiries
  • Eligibility Determinations
  • Customer Consulting
  • Customer Service
  • Call Center Operations
  • Computer Proficiency
  • Staff Training
  • Customer Relations
  • Correcting Discrepancies

Additional Information

  • Achievements , 2016 – ABCN program completion – Woman Leaders 2016- Voluntary Participation for The Cancer Council 2015 – Excellent Customer Service Award 2015 – Beacon Ambassador 2014 – Academic Excellence Award 2013 – Student Representative Council

Timeline

Australian Public Servant

Services Australia
09.2020 - Current

Student Services Officer

Victoria University, Aegis
10.2019 - 01.2020

Crew member

McDonald’s, Village
09.2014 - 10.2019

Bachelor of Biomedicine - Medicine (Pre-Medicine)

Monash University

Advanced Diploma in Legal Practice - Law (Pre-Law)

Victoria University

High School Diploma -

Victoria University Secondary College

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Leyla Hrnjic