Charlee Cooper
Newcastle,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service.
Overview
1
1
year of professional experience
Work History
Australian Public Servant
Services Australia
03.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
No Degree -
Whitebridge High School
Whitebridge, NSW06.2021
Skills
- Information Security
- Record Updating
- Appointment Scheduling
- Call Management
- Paperwork Processing
- Customer Education
- Recordkeeping Strengths
- Call Centre Experience
- Research
- Customer Service
- Active Listening
- Professional Telephone Demeanour
Timeline
Australian Public Servant
Services Australia
03.2023 - 02.2024
No Degree -
Whitebridge High School
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