Kayla Wakelin
Boomerang Beach,NSW
Summary
I would absolutely love to work for you guys I have a strong passion about creating and building a relationship within the customers and to make them feel loved and wanted and to feel needed and accepted for who they are, I have lots of experience within the retail industry from basic day to day stuff to back end management skills and running a shop by myself with all skills known. I also do have a passionate creative side to myself as I love creating and painting, I did art as a selective for 3 years at school and absolutely loved it. Would love to work with you and would be a massive opportunity and privilege to work for you
Overview
6
6
years of professional experience
Work History
Retail Employee
Ghanda Clothing
Forster, NSW
07.2024 - Current
- Participated in staff training programs to enhance product knowledge and improve customer service skills.
- Solved customer challenges by offering relevant products and services.
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Restocking and getting out onto the floor
- Volunteered and asked to work last minute and been able to accept last minute shifts on the day of or few hours before.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Retail Employee
Indigo Attic Forster
Forster, NSW
04.2023 - Current
- Restocking new products, steaming and getting sent out on the floor
- Arranging and packing online orders
- Assisted in seasonal floor resets, updating displays according to latest trends.
- Customer service skills within a wide range of the whole shop
- Engaged with customers to effectively build a relationship and bond within the customers
- Maintained a clean, safe, and organised store environment for the shop
- Assisted with visual merchandising projects to create an engaging shopping experience for customers including changing the window and social media content.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Open and closing of the shop to a daily basis and shop duties
- Working by myself during slow periods and also peak periods
Retail Employee
ESS Jindabyne
Jindabyne, NSW
06.2022 - 10.2022
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
- Engaged with customers to effectively build rapport and lasting relationships.
- Recommended complementary purchases to customers, increasing revenue.
- Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
- Working during peak periods of the season.
Genral Store Employee
North Avoca General Store
Avoca Beach, NSW
01.2020 - 01.2021
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Restocking food and pricing and tagging and putting out onto shelves
- Working by myself to a day-day basis
Education
Finished Year 10 -
Great Lakes College Forster
Forster, NSW12.2023
Skills
- Customer Engagement
- Merchandise Display
- Store maintenance
- Stock replenishment
- Open and closing of the store
- Managing and running the shop by myself
- Social media content
- Inventory back end work
- Online orders
- POS transactions and til skills
Timeline
Retail Employee
Ghanda Clothing
07.2024 - Current
Retail Employee
Indigo Attic Forster
04.2023 - Current
Retail Employee
ESS Jindabyne
06.2022 - 10.2022
Genral Store Employee
North Avoca General Store
01.2020 - 01.2021
Finished Year 10 -
Great Lakes College Forster