Keane Mercado

Brisbane,Australia

Summary

Hospitality Professional experienced in bar management and customer service. Delivered exceptional results in cocktail creation, bar operations, and team leadership through effective communication and sales strategies. Focused on enhancing customer experiences and driving venue success.

Overview

Certification

year of professional experience

Work History

Assistant Venue Manager / Bar Manager

Sasso Italiano

Brisbane, Australia

01.2024 - 05.2025

Progressed from Bar Manager to Assistant Venue Manager through strong performance and leadership.
Oversaw bar operations in a high-volume hospitality environment, ensuring smooth service and customer satisfaction.
Delivered exceptional customer service while effectively resolving customer concerns to enhance guest experience.
Supervised and supported bar and front-of-house staff.
Assisted with staff training, rostering, and day-to-day venue operations.
Used product knowledge and upselling techniques to increase beverage sales.
Developed and maintained strong knowledge of cocktails, spirits, wine, beer, and beverage service.
Prepared cocktails to a high standard while maintaining consistency and efficiency during busy service periods.
Monitored stock levels regularly to ensure adequate supply for bar operations., ordering, inventory management, and venue organisation.
Supported cash handling processes to ensure accurate transactions and financial accountability., POS operations, and end-of-day procedures.
Ensured responsible service of alcohol and compliance with venue requirements.

Venue Manager / Bar Manager

Casa Chow

Brisbane, Australia

02.2024 - 03.2025

Managed daily venue and bar operations in a fast-paced hospitality environment.
Led and supported staff to maintain high standards of service and customer experience.
Applied extensive cocktail and beverage knowledge during service.
Trained staff in bar procedures, beverage preparation, customer service, and responsible alcohol service.
Managed customer interactions and resolved complaints in a professional manner.
Assisted with stock management, ordering, inventory, and cost control.
Focused on beverage sales, upselling, and creating a positive customer experience.
Maintained compliance with RSA requirements and venue policies.
Managed multiple operational responsibilities while maintaining service standards during busy periods.

Education

High School Diploma -

Dorchester Academy

Boston, MA

Skills

Bar Management & Operations
Venue Management
Cocktail preparation
Product Knowledge
Sales strategies
High-volume service
Stock Control & Inventory

Cash Handling & POS Systems
Team Leadership & Staff Training
Staff Rostering & Supervision
Customer Service
Customer engagement
Issue resolution
Alcohol compliance