Keanii Boxall
Sandringham,VIC
Summary
Passionate and hardworking receptionist pursuing a full time role that presents ongoing challenges and growth. Equipped with excellent communication and organisational skills ready to make meaningful contributions to a dynamic team environment. Eager to further develop my professional skills whilst possessing a positive attitude and commitment to my role and to my team.
Overview
5
5
years of professional experience
Work History
Receptionist
RAC Exmouth Holiday Park
05.2024 - 09.2024
- Cultivated positive relationships with my team and park guests through professional demeanour and excellent interpersonal skills.
- Handled various types of transactions whilst maintaining confidentiality of both guest and park information.
- Kept reception area clean and neat to give visitors positive first impression.
- Promptly resolving customer complaints in a professional manner.
Receptionist
RAC Busselton Holiday Park
11.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries via phone, email and walk ins.
- Optimised park availability through meticulous management of guest reservations.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Spa Manager
Brighton Endota Spa
03.2022 - 03.2023
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Enhanced team performance with regular motivational meetings and constructive feedback, leading to a more cohesive and efficient team.
- Managed staff rosters and leave requirements.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
Spa Trainer & Therapist
Brighton Endota Spa
08.2019 - 03.2022
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Participated in ongoing training programs to stay current on industry trends and techniques.
- Developed a large repeat clientele by actively listening to clients concerns and customising treatment plans to enhance the individuals wellbeing.
- Consistently managed my schedule ensuring I was able to perform to a high standard within both aspects of my role.
Receptionist
Red Hill Dental
04.2020 - 08.2021
- Optimized appointment scheduling to maximize doctor availability.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Increased patient satisfaction by addressing complaints with empathy and professionalism.
- Provided clerical support to management and employees by copying, faxing, and filing documents.
Education
Diploma of Beauty Therapy - Beauty Therapy
Endota Wellness College
Docklands, VIC11-2019
VCE -
Sandringham College
Sandringham, VIC11-2017
Skills
- High level of verbal and written communication skills
- Extensive administration and reservation experience
- Meticulous and highly organised
- Team building
- Building customer and client relationships
- Punctuality and reliability
- Positive mindset
- Customer complaint resolution
Timeline
Receptionist
RAC Exmouth Holiday Park
05.2024 - 09.2024
Receptionist
RAC Busselton Holiday Park
11.2023 - 05.2024
Spa Manager
Brighton Endota Spa
03.2022 - 03.2023
Receptionist
Red Hill Dental
04.2020 - 08.2021
Spa Trainer & Therapist
Brighton Endota Spa
08.2019 - 03.2022
Diploma of Beauty Therapy - Beauty Therapy
Endota Wellness College
VCE -
Sandringham College
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