Keita Himeno
Gold Coast
Summary
Proven track record in enhancing customer experiences and sales at Zara, leveraging strong multitasking and efficient organization skills. Excelled in fostering team environments and upselling, significantly contributing to business growth. Demonstrates professional appearance and adeptness in POS system operation, ensuring high standards of service and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Dundee’s on Waterfront
08.2024 - 01.2025
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Sales Assistant
Zara
04.2023 - 06.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Wait Staff Member
Kinka Bar
01.2022 - 03.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Handling complaints
Timeline
Wait Staff Member
Dundee’s on Waterfront
08.2024 - 01.2025
Sales Assistant
Zara
04.2023 - 06.2024
Wait Staff Member
Kinka Bar
01.2022 - 03.2023
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