Kel Fowler
Mount Gravatt East,QLD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
21
21
years of professional experience
Work History
Nominated Supervisor
Pine Mountain Road Child Care Centre
10.2012 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Nominated Supervisor
123 Grow Child Care
03.2007 - 10.2012
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
Director
Pine Mountain Road Child Care Centre
04.2005 - 03.2007
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Evaluated company documentation to verify alignment with regulatory requirements.
Lead Educator
Pine Mountain Road Child Care Centre
09.2002 - 08.2005
- Built relationships and communicated with parents to provide best learning environment for children.
- Trained and supervised new teachers to apply best teaching practices and comply with protocols.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented engaging lesson plans to keep learner attention.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
Education
Diploma Of Community Services - Child Care
ACCCO
08.2010
Skills
- Technical Proficiency
- Business Analysis
- Job Assignments
- Patron Engagement
- Employee Coaching and Mentoring
Timeline
Nominated Supervisor
Pine Mountain Road Child Care Centre
10.2012 - Current
Nominated Supervisor
123 Grow Child Care
03.2007 - 10.2012
Director
Pine Mountain Road Child Care Centre
04.2005 - 03.2007
Lead Educator
Pine Mountain Road Child Care Centre
09.2002 - 08.2005
Diploma Of Community Services - Child Care
ACCCO
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