Kellie Cooper
Bargo,Australia
Summary
Driven and results-focused professional with extensive experience in the food service industry, notably as a Canteen Manager and Service Deli Assistant at IGA Bargo. Demonstrated expertise in food safety and sanitation standards, alongside a strong work ethic and exceptional customer service skills. Proven track record of enhancing customer satisfaction and reducing food waste, underpinned by honesty and interactive communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Deli Assistant
IGA Bargo
06.2021 - Current
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Provided exceptional service to customers by promptly addressing inquiries, resolving issues, and maintaining a positive attitude.
Canteen Manager
Self-employed
02.2013 - Current
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing..
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
- Enhanced customer satisfaction by implementing high-quality food and service standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Willetton Senior High School
Willetton, WA12.1990
Skills
- Food safety knowledge
- Sanitation Standards
- Strong Work Ethic
- Customer Service
- Honesty and Integrity
- Interactive communication skills
Certification
First Aid Certificate
Working with Children's Check
Statement of Attainment for Handle Food Safely in a Retail Environment
References
Katrina Bush
Education Assistant
0429 383762
Belinda Rae
Education Assistant
0411816817
Kelly O Reilly
Book Keeper
0408167427
Timeline
Service Deli Assistant
IGA Bargo
06.2021 - Current
Canteen Manager
Self-employed
02.2013 - Current
High School Diploma -
Willetton Senior High School
First Aid Certificate
Working with Children's Check
Statement of Attainment for Handle Food Safely in a Retail Environment
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