Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelly Chandler

15 Mallett Ave Brahma Lodge,SA

Summary

Customer-Focused Hospitality Professional with a passion for delivering exceptional service. Demonstrated strong interpersonal skills by effectively addressing customer concerns and enhancing satisfaction. Outgoing personality combined with exceptional customer service abilities created a positive impact on clients and employers.

Overview

15
15
years of professional experience

Work History

Customer service/Console Operator

Coles Express Shell service station
Elizabeth , South Australia
05.2022 - 09.2024
  • Ensured safety compliance while operating fuel dispensers.
  • Managed cash transactions, maintaining accurate financial records.
  • Assisted customers with inquiries, ensuring resolution of issues and enhancing satisfaction.
  • Conducted routine maintenance checks on equipment, identifying and addressing issues to ensure operational reliability.
  • Stocked shelves and organized products to enhance customer experience.
  • Trained new employees on operational procedures and safety protocols, fostering a knowledgeable and compliant team.
  • Monitored inventory levels and placed orders for necessary supplies.

Food and Beverage Attendant/Special Events Assistant

Adelaide Motorsport Park
Virginia, South Australia
01.2017 - 03.2019
  • Provided excellent customer service in fast-paced food and beverage environment.
  • Collaborated with team members to ensure smooth service during events.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Assisted in setting up and dismantling event service stations.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.

Bar Person

Yourke Valley Hotel
Maitland , South Australia
06.2016 - 03.2017
  • Served diverse beverages to guests, ensuring prompt and accurate delivery for enhanced customer satisfaction.
  • Maintained cleanliness and organization of bar area, contributing to a welcoming atmosphere and operational efficiency.
  • Collaborated with kitchen staff to coordinate food and drink orders smoothly.
  • Trained new staff on bar procedures and customer service, facilitating smooth onboarding and compliance with safety protocols.
  • Handled cash transactions and processed payments accurately at the bar.

Customer Service Attendant

Caltex Star Mart
B, South Australia
04.2013 - 04.2015
  • Delivered exceptional customer service by resolving inquiries and concerns to enhance customer satisfaction.
  • Operated cash register, processing transactions accurately and efficiently.
  • Maintained cleanliness and organization of store displays and merchandise.
  • Utilized knowledge of current promotions, payment policies, and security practices to guide customers effectively.

Front Bar Manager

Modbury Plaza Hotel
Modbury, South Australia
02.2010 - 01.2014

Managed daily bar operations, ensuring smooth service and customer satisfaction.

Trained and supervised staff on beverage preparation and customer service standards.

  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Coordinated in-house promotions, enhancing customer engagement and driving sales.
  • Designed promotional materials like flyers and posters to effectively advertise specials and events.
  • Compiled detailed reports on daily sales figures, identifying trends in customer preferences.
  • SOCIAL CLUB , RACING SYNDICATE, FOOTY TIPPING, FISHING CLUB, BOOZE WHEEL/ MUG OF THE WEEK, LIVE BANDS, DARTS, 8 BALL COMPETITIONS.

Education

Responsible Service of Alcohol

RSA
Adelaide, SA
01-2007

Responsible Gambling

RSG
Adelaide, SA
01-2007

TAB
Adelaide, SA
01-2007

SA LOTTERIES
Adelaide, SA
01-2007

Cert II Retail Operations
Adelaide, SA
01-2002

First Aid

Red Cross
Adelaide, SA
01-2000

Cert II Bar & Waiting Silver Service

Hotel & Liquor Trades Training School
Adelaide, SA
01-1999

Banksia Park High School
Adelaide, SA

Skills

  • Point of sale operation
  • Customer relationship management
  • Exceptional customer service
  • Responsible alcohol service
  • Cash management
  • Fuel dispenser operation
  • Safety compliance
  • Equipment maintenance
  • Time management expertise
  • Independent work capability
  • Decision-making skills
  • Staff training

References

References available upon request.

Timeline

Customer service/Console Operator

Coles Express Shell service station
05.2022 - 09.2024

Food and Beverage Attendant/Special Events Assistant

Adelaide Motorsport Park
01.2017 - 03.2019

Bar Person

Yourke Valley Hotel
06.2016 - 03.2017

Customer Service Attendant

Caltex Star Mart
04.2013 - 04.2015

Front Bar Manager

Modbury Plaza Hotel
02.2010 - 01.2014

Responsible Service of Alcohol

RSA

Responsible Gambling

RSG

TAB

SA LOTTERIES

Cert II Retail Operations

First Aid

Red Cross

Cert II Bar & Waiting Silver Service

Hotel & Liquor Trades Training School

Banksia Park High School
Kelly Chandler