Kelly Day

I have owned/managed my own salon for the past 8 years running it from home.

• Offered highly skilled and diverse salon services to many daily customers, including cuts, colour services and extensions.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Answered many phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and colour options.
• Processed payments by entering sales in register.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.

• Prepared and served over 4 nutritious meals each day to over 120 children.
• Updated daily logs, checked in deliveries and submitted weekly reports.
• Maintained high food quality standards by completing a munch and move course.
• checking delivery contents to verify product quality and quantity.
• Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
• Planned menus complying with established health guidelines and budget limitations.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships.

• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Created many drinks in average shifts with consistently positive customer satisfaction scores.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Elevated customer loyalty by using strong Relations and the abilities to resolve customer problems.

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
• Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Improved customer service and telecommunication skills to build lasting relationships.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Introduced salon to alternative hair therapies involving natural products to bring in over many new clients.
• Suggested treatments and styles to suit customers’ appearance and desired look.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
• Maintained regular client lists and seeing to many repeat customers while handling walk-in clients daily.

• Operated multi-line telephone system to independently handle over many calls each day.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
• Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Routed incoming mail and messages to relevant personnel without delay.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Corresponded with clients through email, telephone or postal mail.

• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
• Worked with many customers to understand requirements and provide exceptional hair service.

• Supervised in providing excellent customer service to shoppers requiring assistance for many issues.
• Worked with customers to understand requirements and provide exceptional customer service.
• Developed team communications and information from meetings.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Worked to resolve many problems, improve operations and provide exceptional customer service.

• Streamlined office processes by implementing efficient filing and organizational systems.
• Accounts and finance assistant
• Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
• Ensured timely completion of projects with diligent task prioritization, delegation, and followup.

• Enhanced patient comfort by attentively addressing concerns and providing clear explanations of treatment plans.
• Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
• Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
• Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.