- Crafting and DIY Projects
- I participate in a variety of outdoor recreational activities
- Camping
- Outdoor Recreation
- Baking
- Dancing
- Enjoy hobbies that combine physical activity with outdoor exploration
- Knitting and Crocheting
Kelly Etherton
New Auckland,QLD
Summary
With a proven track record at Red Rooster, I excel in customer service and operational efficiency, enhancing customer satisfaction and loyalty. My adeptness in customer assistance and rigorous work ethic contributed to a noticeable improvement in service delivery and team performance, showcasing my ability to blend hard skills like inventory management with soft skills such as empathy.
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cashier
Red Rooster Gladstone
01.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Collaborated with team members to maintain smooth operations during peak hours.
- Enhanced customer experience by providing prompt and accurate transactions.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Enhanced store security by identifying and reporting suspicious activities.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
Auditor
Red Rooster Warwick
01.2019 - 04.2020
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
Restaurant Manager
Red Rooster
04.2000 - 04.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
- Improved operational efficiency by implementing more effective table management system.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Increased sales during off-peak hours by creating and promoting special offers.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Fostered positive work environment, leading to decrease in staff turnover.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Balmoral State High School
Brisbane, QLD11.1986
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Completed manager training program.
- Trained and mentored countless employees.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Promoted to restaurant manager after only 3 months for exceptional performance.
- Supervised team of from 13 to 54 staff members.
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- Responsible Alcohol Seller Training (RAST) - Various State Agencies or Approved Providers.
Interests
Timeline
Cashier
Red Rooster Gladstone
01.2023 - 11.2023
Auditor
Red Rooster Warwick
01.2019 - 04.2020
Restaurant Manager
Red Rooster
04.2000 - 04.2020
Balmoral State High School
- Food Handler Certification (FHC) - State or County Health Departments.
- Responsible Alcohol Seller Training (RAST) - Various State Agencies or Approved Providers.
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