Kelly Makkink
Summary
Proven to enhance client satisfaction and streamline operations, my tenure at Senior Helpers Tasmania showcased my adeptness in time management and exceptional customer service. Leveraging skills in multitasking and active listening, I significantly improved business processes. My commitment to confidentiality and efficiency in transaction processing and with client documentation underpins my professional approach. Reliable, with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Microsoft Word, Microsoft office 365, Spreadsheets, SharePoint, MYOB (Basic skills) and correspondence management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Assistant
Senior Helpers Tasmania
Launceston, TAS
03.2020 - 12.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth client trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Maintained and organized all shared drives, documents and spreadsheets in SharePoint.
- Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Administration Assistant
Senior Helpers Tasmania
Launceston, TAS
02.2020 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, addressing inquiries, and resolving issues promptly, and delivering excellent customer service.
- Expedited daily operations by efficiently sorting incoming mail for distribution to the appropriate recipients within the organization.
Receptionist /Customer Service Sales Representative
RSPCA Tasmania
Invermay, TAS
08.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Boosted sales revenue by identifying customer needs and recommending appropriate products.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Conducted regular health checks on animals under care, noting any changes in appearance or behaviour that could indicate potential issues.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Administered medications to animals in treatment and documented changes in condition.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Ensured compliance with company policies, conducting regular audits of cash handling procedures and controls.
- Ensured accurate cash handling procedures, resulting in minimal discrepancies during end-of-shift reconciliations.
Cafe Server /Customer Service Cashier /Coffee Barista
Mowbray Milkbar & Takeaway
07.2018 - 04.2019
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
- Contributed to team success by working collaboratively with other servers and kitchen staff.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
- Regularly communicated with the kitchen staff regarding special dietary requests or modifications needed for specific dishes.
- Created cappuccinos, iced coffees, teas and lattes for customers.
- Reduced waste by closely monitoring inventory levels and promptly reporting any discrepancies or shortages to management.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Adhered to all applicable health and safety regulations by maintaining proper food handling practices and wearing appropriate personal protective equipment.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Education
High School Diploma -
Deloraine High School
Deloraine, TAS12.2015
Skills
- Time Management
- 3 Years Experience in Admin / Personal Assistant
- Multitasking and Organization
- Customer Service / Sales Experience
- Strong Work Ethic
- Problem-solving abilities
- Active Listening
- Money handling abilities / Transaction Processing
- Client Relations
- Professional telephone demeanour
- Documentation
- Staff Training
- Safe Food Handling
- Exceptional customer service
- Hospitality service expertise
- Supply Restocking
- Teamwork and Collaboration
- Complaint Management
Certification
- Certified Food Handling Certificate
- Certificate III in Business - In the process (Online)
- Current Drivers Licence (P2s)
- Current - Working with Vulnerable Peoples Card
- Able to obtain a National Police Check if required.
- 3+ Years Admin / Personal Assistant experience
- Customer Service / Sales Experience
Timeline
Personal Assistant
Senior Helpers Tasmania
03.2020 - 12.2023
Administration Assistant
Senior Helpers Tasmania
02.2020 - 05.2020
Receptionist /Customer Service Sales Representative
RSPCA Tasmania
08.2019 - 03.2020
Cafe Server /Customer Service Cashier /Coffee Barista
Mowbray Milkbar & Takeaway
07.2018 - 04.2019
High School Diploma -
Deloraine High School