Kelly Morrow
Moorina,QLD
Summary
Highly motivated, resilient and teachable customer orientated sales professional with over 25 years of entrepreneurial and high ticket sales experience and a strong background in telemarketing.
Overview
32
32
years of professional experience
Work History
Sales Consultant Manager
"Start-Up" Weight Loss Company Australia
Remotely, QLD
06.2023 - Current
- Effectively communicated offerings to clients through informative sales presentations.
- Achieve superior results beyond set indicators.
- Maintain a daily standard of at least 200 calls when appointments weren't set.
- Invested in self-funded education for skill development.
- Acquired proficiency in CRM systems such as HubSpot and 3CX rapidly.
- Achieved 39% conversion rate for appointments attended.
- Trained Sales Team members on effective sales strategies for products and services to increase revenue.
- Collaborated with marketing team to develop promotional activities that increased sales volume.
- Developed training materials for new recruits in the Sales Consultant role.
Business Owner/Operator
Collagen Clinique
MORAYFIELD, QLD
06.2013 - 11.2022
- Awarded "Best Cosmetic Clinic for 2021" from Courier Mail for Moreton Bay region voted by clients.
- Developed business from ground up 10 years ago and prepared records and operations for smooth handover to new owners November 2022.
- 5 Star review on Google
- Built a strong and loyal clientelle of 2500+.
- Researched, developed and trademarked exclusive services "ThermaSculpt" and skincare range "Collagenique"
- Promoted business on social media platforms to maximize brand identity, attract new clients and generate revenue.
- Built strong relationships with affiliates, earning commission and increasing revenue within the salon
- Mentored and trained new employees on sales techniques and customer service procedures.
- Fostered strong and positive relationships with customers with focus on gaining loyalty
- Consulted regularly with current and past clients to determine how company could best meet needs.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Customer Service Executive
Clearlight Saunas Australia
Australia, QLD
04.2018 - 12.2018
- Built a strong relationship with CEO of Clearlight Saunas who I met as an affiliate company and performed contract work remotely.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Increased customer satisfaction ratings 100% by effectively answering questions and resolving issues quickly by organizing the necessary trades and services to rectify the issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Contacted CEO immediately when issues required escalation to avoid lost revenue.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Telemarketing Sales Representative
Global Winners Group
Nertherlands - Worked Remotely, Netherlands
10.2010 - 02.2012
- Sold major world lotteries to International (US and Canadian) customers
- Exceeded targets set every month
- Sold over $500,000 worth of products in first year
- Warm called and built a strong client base within a short period of time
- Followed up on sales leads through outbound calling.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed new leads each day at or above quotas.
- Contacted private individuals by telephone to solicit sales.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Used scripted sales strategies to converse with customers
Sales Telemarketer /Assistant Team Leader
A.I.W.G Australian International Winners Group
Wooloowin, QLD
05.1998 - 10.2004
- Leading Sales Agent 2 years in a row
- Sold over $700,000 of products in one year
- Promoted to Assistant Team Leader within 2 years of commencement in recognition of strong work ethic and ability to provide exceptional customer service and leadership qualities
- Sold major world lotteries to International (US and Canadian) customers
- Exceeded targets set every month
- Warm called and built a strong client base within a short period of time
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Used scripted sales strategies to converse with customers
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed new leads each day at or above quotas.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Trained new team members, tracked current team members achievements and offered unconditional support to keep them motivated and working towards set targets.
- Motivated and empowered team members to build customer satisfaction and loyalty by example.
Receptionist / Export Document Manager
Kilcoy Pastoral Company
Kilcoy, QLD
12.1992 - 02.1997
- Personal Assistant to CEO and General Manager
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Payroll Clerk
- Export Documenation Officer
- Assisted Company Accountant
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supported data entry across departments as requested, switching promptly to new projects.
Education
High School Diploma -
Kilcoy High School
Kilcoy12.1992
Skills
- Resilient
- Teachable
- Self Motivated
- Dynamic
- Loyal and Reliable
- Goal Orientated
Timeline
Sales Consultant Manager
"Start-Up" Weight Loss Company Australia
06.2023 - Current
Customer Service Executive
Clearlight Saunas Australia
04.2018 - 12.2018
Business Owner/Operator
Collagen Clinique
06.2013 - 11.2022
Telemarketing Sales Representative
Global Winners Group
10.2010 - 02.2012
Sales Telemarketer /Assistant Team Leader
A.I.W.G Australian International Winners Group
05.1998 - 10.2004
Receptionist / Export Document Manager
Kilcoy Pastoral Company
12.1992 - 02.1997
High School Diploma -
Kilcoy High School
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