Kelly O'Brien
Killcare,NSW
Summary
Dynamic hospitality professional with experience at Fishermens Wharf, excelling in customer service and kitchen operations. Proven ability to multitask effectively while maintaining a professional appearance. Skilled in POS system operation and enhancing guest satisfaction through personalized service and innovative menu development. Committed to fostering positive dining experiences and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Wait Staff Member
Fishermens Wharf
- Provided exceptional customer service to enhance dining experience for guests.
- Assisted in menu item preparation and presentation for optimal appeal.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area to promote safety and efficiency.
- Handled cash transactions accurately, ensuring proper financial procedures were followed.
- Adapted swiftly to shifting priorities during peak service hours to fulfill guest needs.
- Resolved customer complaints effectively, contributing to positive guest feedback and satisfaction.
- Cultivated warm relationships with regular customers.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Created appealing table settings and dining room layouts for special occasions and events.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cook
Fishermens Wharf
1992 - Current
- Prepared fresh seafood dishes according to established recipes and quality standards.
- Operated kitchen equipment safely, ensuring cleanliness and adherence to safety protocols.
- Collaborated with team members to maintain efficient kitchen workflow during peak hours.
- Assisted in inventory management, tracking stock levels, and minimizing waste.
- Maximized customer satisfaction by accurately preparing multiple orders during peak periods.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
Education
High School Diploma -
St. Marys Catholic School
Ipswich, QLDSkills
- Strong multitasking
- POS system operation
- Professional appearance
Timeline
Wait Staff Member
Fishermens Wharf
Cook
Fishermens Wharf
1992 - Current
High School Diploma -
St. Marys Catholic School