Summary
Overview
Work History
Education
Skills
Hobbies
Refrences
Timeline
Generic

Kelly Wong

Melbourne,VIC

Summary

Friendly sales assistant with knowledge and experience in retail apparel sales. Eager to use strong communication and organisation skills honed during my two years at Sportsgirl in a dynamic library setting. Having previous customer service, multitasking and team working skills, I am committed to fostering a positive patron experience. With a passion for reading and a commitment to community engagement, I am excited about the opportunity to apply my skills and enthusiasm as a Junior Library Officer.

Overview

2
2
years of professional experience

Work History

Sales Assistant

Sportsgirl
03.2022 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

Bachelor of Arts And Education -

Monash University
Melbourne, VIC

Keysborough College - Banksia Campus
Springvale South, VIC
2021

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork
  • Creative
  • Adaptability
  • Attention to detail
  • Active listener
  • Cultural competence
  • Good time Management
  • POS System Operations
  • Fluent in English & Teochew
  • Intermediate computer skills

Hobbies

Reading 

 I love reading fictional books, mainly fantasy or romance. My current 5 star reads for this year are: Things we leave unfinished by Rebecca Yarros, Underneath a Sycamore tree by B Celeste and Daisy Haites by Jessa Haistings 


Baking 

Over the years I have developed a interest in baking. I enjoy the process of following recipes whilst listening to music, making the house smell like a bakery.



Refrences

Kellie Friso 

Cranbourne East Secondary College| VIT registered Teacher

Sportsgirl | Sales Assistant 

Ph: 0400 221 951


Cassi Olivia Simms 

ValleyGirl | Sales Assistant 

Ph: 0437 137 160





Timeline

Sales Assistant

Sportsgirl
03.2022 - Current

Bachelor of Arts And Education -

Monash University

Keysborough College - Banksia Campus

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Kelly Wong