Claire Hynes
Wagga Wagga,New South Wales
Overview
15
15
years of professional experience
Work History
Business Support Officer
Wagga Wagga City Council
Wagga Wagga, NSW
08.2023 - Current
- Maintained smooth back-office functions to promote efficient business operations.
- Learned and supported Ranger processes
- Learned and Implemented Shelter functions
- Expert level Council IT system usage
Bar Service
Farmers Home Hotel
Wagga Wagga, NSW
02.2023 - Current
- Reported problems and concerns to management.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Sales Assistant
Nancy Joanna Concrete Collection
Wagga Wagga, NSW
01.2016 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Administration Officer
Advanced Communications Riverina
Wagga Wagga, NSW
04.2021 - 08.2023
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created, prepared, and delivered reports to various departments.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Education
Certificate IV in Human Resource Management - Business
TAFE
Wagga Wagga01.2024
Certificate III in Business Administration - Business
TAFE
Wagga Wagga12.2022
Certificate II Hospitality, Kitchen Operations - Hospitality
TAFE
Wagga Wagga12.2020
Summary
Strategic and influential leader with a proven ability to shape high‑impact regulatory, compliance and community‑focused services. Renowned for setting clear strategic direction, aligning priorities and standards with organisational objectives, and driving outcomes that strengthen trust, transparency and public confidence. Skilled in translating complex policy, regulatory obligations and operational realities into actionable strategies that deliver measurable, future‑ready results.
Adept at building and sustaining high‑performing workforces through a strong leadership ethos centred on accountability, safety, wellbeing and continuous improvement. Experienced in guiding teams through change, embedding a culture of operational excellence, and empowering staff to deliver consistent, fair and effective compliance outcomes across diverse and high‑pressure environments.
Exceptional operational strategist with deep capability in optimising systems, technology, data and process design to elevate service performance, efficiency and decision quality. Demonstrated success in managing financial, workforce and physical resources to deliver sustainable, high‑quality services that meet community expectations and Council priorities.
Recognised for cultivating strong internal and external relationships, enabling cross‑functional collaboration and constructive engagement with stakeholders at all levels. Forward‑thinking and proactive in identifying emerging risks, trends and regulatory shifts, positioning Compliance and Ranger services to remain agile, compliant and strategically aligned for the future.