MITCHELL MENA COOLENTIANOS
Sydney,NSW
Summary
Results-driven finance professional with over 4+ years of experience in financial analysis, risk management, and mortgage specialization. Proven track record of driving financial growth and enhancing operational efficiency through strategic insights and data-driven decision-making. Eager to leverage transferable skills in a dynamic environment that fosters innovation and collaboration. Committed to delivering exceptional results and contributing to organizational success.
Overview
2025
2025
years of professional experience
Work History
Business Support Officer
St George Bank
09.2023 - 11.2024
- Liaising via email, phone & in person visits with brokers to support their queries on home loan settlement & assessment related matters
- Speaking at Q&A events with brokers to provide updates on St George Banks latest promotions & selling points to their customers
- Supporting BDM's with day-to-day arrangements & complex inbox tasks
- Manage & rectify complaints raised via broker channels
- Organise & setup for webinars/events
- Review & conduct excel reporting on broker/BDM financials & targets.
Critical Settlements Escalation Officer
St George Bank
11.2021 - 09.2023
- End of line support for critical settlements, ensuring urgent settlements are completed within their timeframe
- Direct contacts to BDM's, SGM's, Brokers & Lenders to support with settlement escalations and enquiries
- Incorporating credit guidelines and criteria in day-to-day tasks
- Experience in multiple settlement applications including CLAS, HOGAN, ECM, PEXA, ATOMS, SALESFORCE & OBP
- Case management/IU for critical settlements due next/same day.
Premium & Lending Connect Specialist
St George Bank
03.2020 - 11.2021
- Specialist in consumer lending support for existing home loans
- Process & approve credit card/personal loan applications
- Analysing consumer profiles for risk assessment in new credit card & personal loan applications
- Negotiating fixed & variable interest rates
- Supporting consumers with general and complex home loan enquiries.
Previous Employment
Dnata Airport Operations, Myer, Ralph Lauren
2016 - 2020
Education
Diploma - Business
TAFE NSW
Kogarah, NSW01.2017
Diploma - Management
TAFE NSW
Kogarah, NSW01.2017
Certificate IV - Business Services
TAFE NSW
Kogarah, NSW01.2017
Skills
- Problem Solving
- Adaptability
- Team Collaboration
- Strong Work Ethic
- Time Management
- Microsoft Office Proficiency
- Regulatory Compliance
- Customer Relationship Management
- Organizational Skills
- Effective Communication
Timeline
Business Support Officer
St George Bank
09.2023 - 11.2024
Critical Settlements Escalation Officer
St George Bank
11.2021 - 09.2023
Premium & Lending Connect Specialist
St George Bank
03.2020 - 11.2021
Diploma - Management
TAFE NSW
Certificate IV - Business Services
TAFE NSW
Previous Employment
Dnata Airport Operations, Myer, Ralph Lauren
2016 - 2020
Diploma - Business
TAFE NSW
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