Kenna Mackenzie
Kerang,VIC
Summary
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Friendly and reliable, skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Bree Kent, Spoons Riverside
06.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Marketing Digital Creater
Planet Terra
11.2023 - Current
- Enhanced product appeal by designing creative and visually captivating content for various marketing campaigns.
- Boosted company''s online presence with engaging social media strategies, resulting in higher audience engagement and growth.
- Contributed to the successful completion of client projects by providing valuable input during brainstorming sessions and concept development stages.
- Delivered compelling visual presentations that effectively communicated design concepts to clients and stakeholders, leading to increased satisfaction rates.
- Played a key role in winning new business opportunities by showcasing exceptional portfolio work during client pitches.
- Increased brand awareness through the creation of eye-catching promotional materials for events, trade shows, and industry conferences.
- Improved overall aesthetics of company website by redesigning key elements based on user feedback and analytics data analysis results.
Food Handler and Cashier
Bree Kent, Cafe 202
01.2021 - 02.2022
Cafe Area Coordinator and Barista
McDonald's Restaurant
04.2020 - 05.2021
- Improved team performance by implementing efficient scheduling and resource allocation strategies.
- Streamlined communication between departments for better collaboration and productivity.
- Developed comprehensive training programs for new hires, ensuring quick integration into the team.
- Boosted employee morale with regular recognition of achievements and personalized feedback.
- Resolved conflicts among staff members, fostering a cohesive work environment.
Skills
- Staff Leadership
- Order Accuracy
- Allergy awareness
- Sanitation Standards
- Food Production
- Beverage Preparation
- Food safety knowledge
- Guest Services
- Wine Knowledge
- Dining room organization
- Reliability and punctuality
- Cross-Training Capabilities
- Adaptability under pressure
- Customer Service
Certification
. certificate in Victorian Responsible Service of Alcohol
. Current Victorian drivers Licence
. Certificate III in Barista coffee skills
References
Previous employer
Bree Kent
contact via email: hello@spoonsriverside.com
Character Reference
Meaghan Radcliffe
contact via phone : 0458 545 036
Timeline
Marketing Digital Creater
Planet Terra
11.2023 - Current
Food and Beverage Attendant
Bree Kent, Spoons Riverside
06.2023 - Current
Food Handler and Cashier
Bree Kent, Cafe 202
01.2021 - 02.2022
Cafe Area Coordinator and Barista
McDonald's Restaurant
04.2020 - 05.2021
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