Hi, I’m
Ken WALLER
Customer Service
Craigmore,Australia
Summary
Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.
Overview
30
years of professional experience
1
Certification
Work History
McMillan Shakespeare Group
Customer Service Call Centre Operator
12.2024 - 03.2025
Job overview
- Fast paced centre for NDIS Plan Management Company
TSA Group
Customer Service Officer
02.2022 - 10.2024
Job overview
- Company Overview: WA based company
- Call Centre Operator in fast paced operation for Telstra Services (WFH)
- WA based company
Datacom Connect
Customer Service Officer (ASO4)
03.2020 - 02.2022
Job overview
- Call Centre Operator in fast paced operation for Services Australia (Centrelink)
Electrodry
Carpet Cleaning Technician
02.2018 - 03.2020
Job overview
- Various carpet cleaning techniques including rotor, vacuuming, specialist stain treatment
- Upholstery cleaning including lounges, recliners and leather upholstery
- Timber resealing and cleaning, air conditioning cleaning
Orora Specialty Packaging
Estimator
08.2017 - 10.2017
Job overview
- Company Overview: Northwest Packaging
- Estimate all costs of a specialty packaging company which produces custom made boxes and various POS products
- Using Prism computer software
- Northwest Packaging
Saunders Print Group
Sales/Account Manager
03.2017 - 06.2017
Job overview
- Managing existing Clients, Internal Sales, Customer Service, Building/maintaining existing and new clients
- Getting feedback from clients how to service them in a more efficient way
- Supplying quotes for extra services they will require
- Position was part time
- Company folded after about 6 months
Signarama Smithfield
Client Account Specialist
09.2016 - 01.2017
Job overview
- Running Front Office of Sign company, quotes, booking installations, converting quotes to jobs, finance management, account reconciliation, front reception duties etc
- Customer Service
Centrum Printing
Print Estimator/Production Planner
01.2016 - 07.2016
Job overview
- Estimating, Production Planning, Job Ticket creation, POS & Commercial, Stock ordering, liaison with clients and team members etc
- "Quote and Print" used in this position
- Note: Made Redundant by Company
TMA Group of Companies
Print Estimator
08.2012 - 12.2015
Job overview
- Flexographic Printing - Web Presses etc, Estimate costs of Label jobs, Airline Ticket and Boarding Passes, Wine and Alcohol Labels, Venue Tickets
- "Monarch" and Q&P estimating software used in this Position
Protectorprint
Printer
03.2011 - 03.2012
Job overview
- Foil Printing & Embossing Specialist
UniSA Document Services
Digital Print Estimator/Production Planner
10.2009 - 03.2011
Job overview
- Using "Quote & Print", estimating for Digital printing
- Production planning for the latest OCE Digital machines
- Various bindery operations, telephone enquires
Centreprint
Printer
07.2007 - 04.2009
Job overview
- Ran 2 Colour GTO 52 - 4 colour Process Printing plus general printing, Guillotine operation, Bindery and Finishing etc
ColourTech Copying
Printer
06.2005 - 06.2007
Job overview
- Ran GTO 46 - Colour Printing - Guillotine, Binding Etc
- Note: Department closed down and machinery sold as company went to all digital and large format
Kwik Kopy
Print Estimator/Production Planner/Internal Sales Rep
01.2004 - 06.2005
Job overview
- Print Estimating (Quote & Print) all aspects of print production including Internal Sales Rep & Front Counter Sales & Telephone Sales/Quotes
Ur-All-Clean
Production Manager
12.2000 - 12.2003
Job overview
- Overseeing running of specialist cleaning company
- Maintain high standard of work performed
- Supervise team of 6
Aussie Printing & Graphics
General Manager / Sales Manager / Owner
01.1995 - 03.1998
Job overview
- Overseeing day to day running of my own small printing business (Staff of 5)
- Job Estimating (Quote & Print) Production Planning Computer Design Artwork Commercial Printing
- Ran Heidelberg GTO 52 - 1 colour, Guillotine, plate making / Plastic & metal (own dark room etc.) stitching & folding machines
- (Sold company due to marriage break up)
Education
NSW High School Certificate
01.1972
Business Cert 3
01.2023
Australian Rugby League NRL Referee
Level 2 accredited
01.2015
Fire Warden Training
01.2015
S. A. Rugby League Inc
School Liaison Officer
01.2003
Australian Rugby League
Level 2 Rugby League Coaching
01.1999
Sydney Technical CollegeSydney, NSW
Printing Trade Certificate
01.1976
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
Hobbies and Interests
- Australian Rugby League Coach - ARL Level 2 (Retired)
- Australian Rugby League Referee - ARL Level 2 (Retired)
- Life Member South Adelaide Rugby League Club.
- Former Club President - South Adelaide Rugby League Club
- Professional/Part time Musician - Bass Player
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Native or Bilingual
Timeline
Customer Service Call Centre Operator
McMillan Shakespeare Group
12.2024 - 03.2025
Customer Service Officer
TSA Group
02.2022 - 10.2024
Customer Service Officer (ASO4)
Datacom Connect
03.2020 - 02.2022
Carpet Cleaning Technician
Electrodry
02.2018 - 03.2020
Estimator
Orora Specialty Packaging
08.2017 - 10.2017
Sales/Account Manager
Saunders Print Group
03.2017 - 06.2017
Client Account Specialist
Signarama Smithfield
09.2016 - 01.2017
Print Estimator/Production Planner
Centrum Printing
01.2016 - 07.2016
Print Estimator
TMA Group of Companies
08.2012 - 12.2015
Printer
Protectorprint
03.2011 - 03.2012
Digital Print Estimator/Production Planner
UniSA Document Services
10.2009 - 03.2011
Printer
Centreprint
07.2007 - 04.2009
Printer
ColourTech Copying
06.2005 - 06.2007
Print Estimator/Production Planner/Internal Sales Rep
Kwik Kopy
01.2004 - 06.2005
Production Manager
Ur-All-Clean
12.2000 - 12.2003
General Manager / Sales Manager / Owner
Aussie Printing & Graphics
01.1995 - 03.1998
Business Cert 3
Australian Rugby League NRL Referee
Level 2 accredited
Fire Warden Training
S. A. Rugby League Inc
School Liaison Officer
Australian Rugby League
Level 2 Rugby League Coaching
Sydney Technical College
Printing Trade Certificate
NSW High School Certificate
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