Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keqi Zhao

Mascot,NSW

Summary

Customer service and administration professional with strong communication skills and a focus on client satisfaction. Experienced in supporting daily operations, resolving issues, and maintaining positive customer relationships in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Customer Service Officer

Poseidon Building Suppliers Pty Ltd
Villawood, NSW
03.2025 - Current
  • Handled 20–30 daily customer inquiries via phone, email, and in person, delivering prompt and professional service.
  • Processed sales orders and managed inventory using MYOB, ensuring accuracy and timely fulfillment.
  • Built strong customer relationships by providing product advice and resolving post-sale concerns effectively.
  • Identified and reported recurring customer issues to support service improvement initiatives.
  • Maintained up-to-date product knowledge through continuous training and internal collaboration.

Reception & Administration Assistant

Three Xin Trading Pty Ltd
Bexley, NSW
05.2024 - 11.2025
  • Served as the first point of contact for customers and visitors, managing phone, email, and in-person inquiries with professionalism and efficiency.
  • Processed customer payments and maintained accurate financial and transaction records.
  • Performed administrative duties including data entry, document management, and booking coordination.
  • Supported internal team communication by documenting key actions, reporting irregularities, and ensuring continuity across departments.

Education

Master of Arts - Art Curating

The University of Sydney
Camperdown
03-2024

Bachelor of Arts - Arts Management

State University of New York At Potsdam
U.S.
12-2019

Skills

  • Strong customer service and relationship management
  • Team collaboration and cross-functional support
  • Proficient in MYOB, Microsoft Office, and CRM systems
  • Skilled in conflict resolution and handling customer complaints
  • Time management and multi-tasking in fast-paced environments

Languages

English丨Cantonese丨Mandarin

Timeline

Customer Service Officer

Poseidon Building Suppliers Pty Ltd
03.2025 - Current

Reception & Administration Assistant

Three Xin Trading Pty Ltd
05.2024 - 11.2025

Master of Arts - Art Curating

The University of Sydney

Bachelor of Arts - Arts Management

State University of New York At Potsdam
Keqi Zhao