Keqi Zhao
Mascot,NSW
Summary
Customer service and administration professional with strong communication skills and a focus on client satisfaction. Experienced in supporting daily operations, resolving issues, and maintaining positive customer relationships in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Poseidon Building Suppliers Pty Ltd
Villawood, NSW
03.2025 - Current
- Handled 20–30 daily customer inquiries via phone, email, and in person, delivering prompt and professional service.
- Processed sales orders and managed inventory using MYOB, ensuring accuracy and timely fulfillment.
- Built strong customer relationships by providing product advice and resolving post-sale concerns effectively.
- Identified and reported recurring customer issues to support service improvement initiatives.
- Maintained up-to-date product knowledge through continuous training and internal collaboration.
Reception & Administration Assistant
Three Xin Trading Pty Ltd
Bexley, NSW
05.2024 - 11.2025
- Served as the first point of contact for customers and visitors, managing phone, email, and in-person inquiries with professionalism and efficiency.
- Processed customer payments and maintained accurate financial and transaction records.
- Performed administrative duties including data entry, document management, and booking coordination.
- Supported internal team communication by documenting key actions, reporting irregularities, and ensuring continuity across departments.
Education
Master of Arts - Art Curating
The University of Sydney
Camperdown03-2024
Bachelor of Arts - Arts Management
State University of New York At Potsdam
U.S.12-2019
Skills
- Strong customer service and relationship management
- Team collaboration and cross-functional support
- Proficient in MYOB, Microsoft Office, and CRM systems
- Skilled in conflict resolution and handling customer complaints
- Time management and multi-tasking in fast-paced environments
Languages
English丨Cantonese丨Mandarin
Timeline
Customer Service Officer
Poseidon Building Suppliers Pty Ltd
03.2025 - Current
Reception & Administration Assistant
Three Xin Trading Pty Ltd
05.2024 - 11.2025
Master of Arts - Art Curating
The University of Sydney
Bachelor of Arts - Arts Management
State University of New York At Potsdam
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