Angela Palumbo

• Provided exceptional support by resolving concerns and ensuring smooth communication.
• Managed customer accounts while maintaining precise records of interactions and transactions
• Collaborated with team members to optimise customer service processes and procedures
• Leveraged strong communication skills to assist clients efficiently
• Demonstrated adaptability and focus while successfully working from home during the COVID-19 pandemic.
• Utilise customer relationship management (CRM) software and office applications (e.g., Microsoft Office Suite) to manage communication and documentation effectively
• Work collaboratively with team members to achieve department goals, and improve service delivery.
• Assist colleagues with projects and tasks as needed, contributing to a positive team environment.
• Accurately input and maintain data in various systems, ensuring confidentiality and compliance with company policies.
• Prepare reports and documentation as required for management and team use

• Drove business growth and development through impactful sales strategies and strong relationship building
• Identified and pursued new business opportunities, resulting in notable revenue increase
• Ensured customer satisfaction and loyalty by actively engaging with clients through effective communication.
• Accurately input and maintain data in various systems, ensuring confidentiality and compliance with company policies
• Deliver exceptional customer service by addressing inquiries, resolving issues, and providing accurate information regarding products and services.
• Foster positive relationships with clients through effective communication and a friendly demeanor.

- Developed and maintained strong relationships with clients in the cardboard manufacturing sector, ensuring their needs were met and concerns were addressed promptly.

- Managed financial oversight, including budgeting, forecasting, and collaborating with the finance team to ensure timely invoicing and collections.

- Provided comprehensive administrative support, including managing correspondence, scheduling meetings, and preparing reports for internal and external stakeholders.

- Collaborated with sales, marketing, and production teams to ensure alignment on client projects and streamline processes.

- Coordinated various projects from initiation to completion, ensuring timely delivery and adherence to budget constraints.

- Delivered exceptional customer service, acting as a primary point of contact for client inquiries and resolving issues efficiently.

- Identified opportunities for process improvement and contributed to the development of best practices and standard operating procedures.