- Music
- Cooking
- AFL/NRL
- Spending time with my family
- Watching Movies and TV Shows
- Animal Care
- Camping
- Travelling
Kerri Hobson
Melton South
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals as a result of an excellent memory. Additionally, presents skills in administration due to being employed in offices prior to raising a family.
Overview
17
17
years of professional experience
Work History
Postal Manager
Sanctuary Lakes LPO (Bredonn Pty Ltd)
06.2008 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled daily cash intake and transferred to Armaguard.
- Sorted daily post office box mail into individual boxes requiring strong attention to detail.
- Operating a computer with an advanced system to process customer needs.
- Processing weekly store orders.
Education
Manual Bookkeeping
Melton South Community Centre
Melton South, VICMYOB
Melton South Community Centre
Melton South, VICCertificate IV in Business And Administration
Victoria University
Footscray, VICSkills
- Strong interpersonal skills
- Active listening
- Critical thinking
- Relationship building
- Conflict resolution
- Professional telephone demeanour
- Paperwork processing
- Computer proficiency
- Stock management
- Staff education and training
Interests
Timeline
Postal Manager
Sanctuary Lakes LPO (Bredonn Pty Ltd)
06.2008 - Current
Manual Bookkeeping
Melton South Community Centre
MYOB
Melton South Community Centre
Certificate IV in Business And Administration
Victoria University
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