Kerrie Pont
Unit 19/170 Totterdell Street,ACT
Summary
Highly skilled, responsible and experienced customer service and operations professional with over 20 years' experience in retail industry and as a small business owner operator. Demonstrated ability to efficiently and effectively manage day-to-day operations of a busy department, leveraging strong customer service skills whilst leading a team to deliver results. Roles have involved leading and coaching teams, delivering on sales, profit and productivity expectations. Recognised as someone who is dependable, trustworthy with strong interpersonal skills and delivery that exceed customer expectations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Bayaudio Hearing Specialists
Canberra, ACT
02.2021 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures, customer appointments bookings.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products and general hearing device maintenance.
Retail Merchandiser
Coles Relay
Albury, NSW
08.2021 - 02.2022
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
Fresh Combined Manager (Deli, Meat, Perishables
Woolworths Supermarkets
01.2011 - 08.2021
- Company Overview: Woolworths Supermarkets are part of Australia's biggest retail group, Woolworths Limited, and have the most trusted food, liquor, fresh and general merchandise brands in over 950 stores across Australia
- Reporting to the Store Manager, the department manager is responsible for coaching, supporting and leading up to 20 team members (working across a 7 day roster) to deliver operational standards and customer service throughout the departments across the supermarket
- Provide high quality customer service to meet customer needs and expectations
- Deliver labour costs and productivity expectations (budget, sales, rostering & stock loss)
- Coach and develop the team to accept personal accountability and to deliver .
- Exceeded store sales targets by 20% for year to date by closely following policies and procedure, actively 'walking the floor' and looking for merchandising opportunities and customer interaction
- Drove the awareness of store policies and procedures, record management systems, promotions and product handling resulting in a decrease in stock loss
Supervisor
Gundagai Meat Processors
01.2007 - 01.2011
- Reporting to the manager, the supervisor was responsible for managing a team of 6+ employees, producing a high standard of clean meat product for the consumer, products from beginning to end of process and meeting production for requirement of orders
- Rostering employees
- Book keeping
- WHS representative, driving a strong safety culture
- Regular produce temperature checks
- Cleaning and setting up machinery
- Support the managers in the filling of produces for the customers
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Owner Operator
South West Family Daycare
01.2003 - 01.2006
- Responsible for caring up to 7 infants to young children
- Book keeping, accounting, timesheet and organising taxation
- Organising insurance and superannuation
- Safety of children
- Creating structured daily activity planner to build creativity and education
- Provide nutritional meals
- Creating a caring, positive environment for children to thrive
- Continual ongoing training meeting industry requirement
- Assessing and reporting on child development
Education
Diploma Of Business & Managerment - Business Management
COLLEGE OF ADULT LEARNING
Level 1, 3/630 Mitcham Rd, Mitcham 3132Certificate III - Community Services
Thompson Education
01.2006
Skills
- Kronos
- MS Office Suite
- Success Factors
- Store Central - Store Ticketing
- Pricing
- Stock on Hand System
- Store Comms
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Training and mentoring
- Friendly and Positive
- Cash Management
- Supply Ordering
- Opening and closing procedures
- Documentation And Reporting
Certification
- Workplace Health and Safety, Woolworths Operations, TAFE, 01/01/16, 01/01/21
- Certificate of Attainment OH&S, Riverina TAFE, 01/01/10
- Child Protection Training, Junee South West Family Daycare, 01/01/05
References
References can be supplied upon request.
Timeline
Retail Merchandiser
Coles Relay
08.2021 - 02.2022
Store Manager
Bayaudio Hearing Specialists
02.2021 - 12.2024
Fresh Combined Manager (Deli, Meat, Perishables
Woolworths Supermarkets
01.2011 - 08.2021
Supervisor
Gundagai Meat Processors
01.2007 - 01.2011
Owner Operator
South West Family Daycare
01.2003 - 01.2006
Certificate III - Community Services
Thompson Education
Diploma Of Business & Managerment - Business Management
COLLEGE OF ADULT LEARNING