Kester Roulston
Towen Mountain,Australia
Summary
Have a large construction industry product knowledge and a proven ability to apply this when providing customer solutions. Able to and have a long history of working directly with customers' expectations and needs for any given project. Have developed a high level of trust with my clients. Have excellent ability to resolve any negative customer experience, always striving to provide the best possible outcome for both the company and the client. Organisational experience in preparing sales/demonstration appointments and days. Self managed and driven in every aspect of sales. Outstanding ability to learn new skills in practical, sales and computing areas.
Overview
33
33
years of professional experience
Work History
Business Development Manager
EC Carpets
10.2018 - Current
- Increased and built on existing client base by identifying new business opportunities throughout QLD and Northern NSW, cultivating strong relationships with key decision makers.
- Developed an in depth understanding and knowledge of the product through hands on involvement in the entire manufacturing process.
- Managed a large and varied portfolio of accounts exceeding revenue targets by providing exceptional customer service and tailored solutions to individual customer needs.
- Built rapport with key decision makers and franchisees, communicating new products to national company board members.
- Mentored junior team members in effective sales techniques, presentation and training in product knowledge.
- Delivered informative and relevant sales presentations to prospective clients, highlighting the unique value of our products.
- Represented the company and promoted our products at conferences and industry events.
Product Consultant
Furnware Dorset
06.2010 - 10.2018
- Provided technical product information to our clients
- Provided solutions for our clients requirements, whether it be a technical issue with a product or a need for a new product
- Provided the basis for Furnware Dorset products to be used in every project possible
- Secured ongoing sales orders for the company
- Replenished sales material stands in clients showrooms
- Displayed and demonstrated new and existing products
- Introduced the Furnware Dorset company in the following geographical areas; Northern NSW, Gold Coast QLD, Northern Brisbane QLD, Sunshine Coast QLD, North QLD as far as Emerald
- Extensive experience in resolving and dealing direct with customer complaints and issues
- Developed potential customer database
- Use of programs that include Exonet, Legrand, Netsuite
- Determine pricing schedules and discounts rates, including quotations, sales orders
- Organised and prebookedsales consultations
- Obtained forward orders to help purchasing in their role
- Repaired products in end user residences requiring warranty work
- Obtained market trends and pricing.
Owner
Storm Architectural
10.2004 - 06.2010
- Sourcing and the procurement of achitectural door hardware from Germany, UK, China and locally
- Branding of products including marketing material, website and landing pages, brochures, price lists, mail outs, email blasts, packaging and warranty
- Selling to and working with architects to gain specification of products
- Selling products direct to builders
- Tendering for project work
- Providing hardware schedules for projects
- The designing, engineering, estimating and manufacture of timber joinery projects including kitchens, doors (bifold, pivot, sliding, stacker, stable and standard), windows (double hung, awning, hopper, sliding and bifold), stair cases (straight flight, spiral, winders, landings and hand rails), high end timber furniture, repetition wood turning metal turning and fabrication when needed in conjunction with specialised joinery.
Storeman
Fernland Agencies
05.2003 - 09.2004
- Unloading, marking off and stacking away inbound goods
- Packing, delivering, loading transport with orders
- In store direct sales requiring some horticultural knowledge
- Taking phone orders
- Use of forklift, pallet wrapping machine etc.
Owner and Founder
Classic Turning & Timberworks
12.1996 - 04.2003
- Quoting residential and commercial timber joinery
- The designing, engineering and estimating of timber joinery
- Manufacture of timber joinery projects including kitchens, doors (bifold, pivot, sliding, stacker, stable and standard), windows (double hung, awning, hopper, sliding and bifold), stair cases (straight flight, spiral, winders, landings and hand rails)
- Bespoke high end timber furniture, including boardroom tables, extension tables, dining tables, sideboards and bar units
- Repetition wood turning, metal turning and fabrication when needed in conjunction with specialised joinery
- Extensive knowledge of timber including selection, machining and finishing.
Apprentice and Tradesman
North Coast Joinery
11.1991 - 11.1996
- Selection and machining of rough sawn timber
- Cutting list and manufacture of solid core, semi solid and raised panel mortice and tenon doors
- Cutting list and manufacture of double hung, sliding, awning, hopper, pivot and bifold windows
- Cutting list and manufacture of straight flight, spiral and winder staircases
- Cutting list and manufacture of solid timber kitchen doors
- Cutting list and manufacture of door and window frames
- Glazing - both putty glazing and bead glazing
- Measuring on site and providing quotations
- Installation on site of all aspects of timber Joinery.
Education
Joinery and Carpentry Apprenticeship - Joinery & Carpentry
Burnside Tafe College of QLD
Nambour, QLD11.1995
High School Diploma -
Burnside State School
Nambour, QLD11.1991
Skills
- Sales and product demonstration
- Relationship building and rapport
- Sales Presentations
- Account Management
- Goals and performance
- Verbal and written communication
- Lead Generation
- Project management
Timeline
Business Development Manager
EC Carpets
10.2018 - Current
Product Consultant
Furnware Dorset
06.2010 - 10.2018
Owner
Storm Architectural
10.2004 - 06.2010
Storeman
Fernland Agencies
05.2003 - 09.2004
Owner and Founder
Classic Turning & Timberworks
12.1996 - 04.2003
Apprentice and Tradesman
North Coast Joinery
11.1991 - 11.1996
Joinery and Carpentry Apprenticeship - Joinery & Carpentry
Burnside Tafe College of QLD
High School Diploma -
Burnside State School
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