Kevin Creed
Toowoomba,QLD
Summary
Proven leader in hospitality, excelling in multitasking and organization, showcased during tenure at Kiely's Of Donnybrook. Expert in POS system operation and renowned for professional demeanor, I significantly enhanced customer satisfaction. Leveraging strong work ethic and hospitality service expertise, I adeptly increased efficiency and team performance, embodying a results-driven approach without directly stating it.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Proof Booze And BBQ
Toowoomba, QLD
10.2022 - 12.2023
- Polite, friendly and attentive customer service including problem solving and displomatic conflict resolution.
- Clear and effective verbal communication as well as active listening to ensure accurate order taking and awareness of customer needs.
- Bussed and reset tables to keep dining room and work areas clean and organised for next patrons.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service for long periods of time.
- Personal attributes of positive attitude, enthusiasm, punctuality and reliability.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Assistant Manager
Ryan's Parkgate Street
Dublin, Ireland
08.2005 - 05.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Manager
The Bank College Green
Dublin, Ireland
07.2004 - 07.2005
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Completed requisitions to maintain required stock par levels.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Bar Tender
Whelan's Hotel Strathfield
North Strathfield, NSW
10.2003 - 04.2004
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Senior Bar Tender
Kiely's Of Donnybrook
Dublin, Ireland
04.1999 - 09.2003
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
- Waited tables, ran orders and kept restaurant/bar area clean and tidy to ensure customer satisfaction.
Wait Staff Member
San Francisco Brewing Company
San Francisco
05.1998 - 03.1999
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Education
Diploma - Business Studies And Bar Management
Dublin Institute of Technology
Dublin09.2001
Skills
- Strong multitasking
- Efficient organization
- POS System Operation
- Professional Appearance
- Cleanliness and hygiene
- Handling Complaints
- Order Accuracy
- Strong Work Ethic
- Hospitality service expertise
Certification
Responsible Service of Alcohol
Languages
German
Limited Working
Irish
Limited Working
Timeline
Wait Staff Member
Proof Booze And BBQ
10.2022 - 12.2023
Assistant Manager
Ryan's Parkgate Street
08.2005 - 05.2006
Assistant Manager
The Bank College Green
07.2004 - 07.2005
Bar Tender
Whelan's Hotel Strathfield
10.2003 - 04.2004
Senior Bar Tender
Kiely's Of Donnybrook
04.1999 - 09.2003
Wait Staff Member
San Francisco Brewing Company
05.1998 - 03.1999
Diploma - Business Studies And Bar Management
Dublin Institute of Technology