Kevin Phan
Moil,NT
Summary
Dedicated customer service professional with a solid background in client relations and team collaboration. Recognized for maintaining high levels of customer satisfaction and building lasting partnerships. Committed to driving business growth through enthusiastic engagement and effective problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Online Supervisor
Coles Supermarket
Canberra, ACT
01.2024 - 05.2026
- Supervised online order fulfillment processes for over 1,500 weekly orders, ensuring timely dispatch of products.
- Trained new staff on platform procedures, reducing onboarding time by 20%.
- Coordinated schedules for over 20 employees to optimize staffing and enhance efficiency.
- Collaborated with departments to improve customer online shopping experiences.
- Investigated escalated customer issues, achieving a 95% resolution rate for service interactions.
Boba Barista
Gong Cha
Melbourne, VIC
01.2021 - 01.2024
- Prepared and served diverse boba tea beverages to customers.
- Maintained cleanliness and organization of workstations and equipment.
- Trained new baristas on drink preparation techniques and customer service standards.
- Managed inventory levels of tea, milk, and flavoring ingredients.
- Operated cash register to process customer payments.
- Restocked supplies, including straws, cups, and napkins for barista station.
Kitchen Hand
Cocochine Restaurant
Melbourne, VIC
03.2020 - 01.2024
- Executed food preparation tasks, including preparing simple salads, sandwiches, and appetizers, under supervision.
- Assisted cooks by washing vegetables and cutting meat for meal preparation.
- Ensured kitchen cleanliness through sweeping and mopping floors daily.
- Sanitized all surfaces with approved cleaning solutions after each use.
- Served food during events or banquets based on requests from chefs.
- Assisted chefs with food preparation and ingredient assembly.
- Prepared ingredients for daily menu items in a fast-paced kitchen environment.
Education
Bachelor of Science - Application Development
Victorian Institute of Technology
Melbourne, VIC08-2023
Skills
- Customer relationship management
- Staff training and development
- Food inventory control
- Cleaning procedures and standards
- Online order processing
- Ingredient preparation and handling
- Kitchen maintenance and sanitation
- Adaptability and flexibility
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Affiliations
Volunteer, Food Handling - Footscray, VIC (Feb 2022- March 2022)
Certification
- Responsible for Serving Alcohol (RSA)
- Food Handling Safety
Timeline
Online Supervisor
Coles Supermarket
01.2024 - 05.2026
Boba Barista
Gong Cha
01.2021 - 01.2024
Kitchen Hand
Cocochine Restaurant
03.2020 - 01.2024
Bachelor of Science - Application Development
Victorian Institute of Technology