Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific products
Helped customers locate products and checked store system for merchandise at other sites.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Front of House and Barista
Sofitel Melbourne On Collins
07.2022 - 04.2023
Provide great costumers service
Trained Barista
Remained calm and poised when dealing with difficult customers or during busy shifts
Kept server areas clean and stocked to increase efficiency while working tables
Greeted new customers, discussed specials, and took food and beverage orders
Folded napkins and prepared silverware sets to provide adequate supply for host station
Dress the tables to the exacting standards of the Sofitel
Front of House Server
Spice World
07.2021 - 02.2022
Capable of serving more than 5 tables at the same time
Bussed tables during busy periods to assist staff and quickly turn over tables.
Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
Logo Designer
Freelacer
07.2020 - 09.2020
Logo designer during Covid pandemic and successfully completed a number of logo design cases.
Created digital image files for use in digital and traditional printing methods.
Developed print materials such as brochures, banners and signs.
Used Illustrator and Photoshop to create images and layouts.
Assistant
First Talk
11.2019 - 01.2020
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Assisted manager with research and various video editing.
Assisted manager in all aspects of business operations.
Waitress
Haru Kitchen
05.2018 - 08.2018
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Model
Tree Photograph
07.2017 - 07.2017
Modeled Traditional Chinese clothing for a company catalogue as a summer holiday job in 2017.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Fine Arts (Gold & Silversmithing)
RMIT University / Pratt Institute (New York)
Melbourne, VIC
11.2022
High School Diploma -
Ballarat And Clarendon College
Ballarat, VIC
11.2017
Skills
Jewellery design and making
Fluent in Both English and Chinese (Mandarin)
Have previous experience working in hospitality and are able to provide customers with a great service experience
Pre-Fundamental Certification from IDEO Image Management and stylist consulting (2017)
Graphic Design skills (include using Adobe Illustrator and Photoshop
Attention to detail in creating great visual presentations through various platforms, such as: merchandising displays, events, jewellery exhibition, and self art website
Highly developed personal presentation through modelling experience and image consulting course
Cool Under Pressure
Basic Information
Female
Chinese citizen, Permanent Resident of Australia
Completed Bachelor degree in RMIT (Gold & Silversmithing course)
Current Address: 316 La Trobe Street, Melbourne VIC 3000