Khushi Khushi
Westmead,NSW
Summary
Proven Customer Service Representative at Donut Shop, adept in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty through empathetic resolutions. Demonstrated flexibility and active listening skills, significantly contributing to a fast-paced team environment. Skilled in both customer engagement and conflict resolution, ensuring positive outcomes in demanding settings.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Donut Shop
09.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat businesses.
- Responded to customer requests for products, services, and company information.
- Worked in fast paced environment as an all rounder.
Education
Hospitality Management - Hospitality
Australian Nation Institute of Education
Seven Hills, NSWSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Flexible and tolerant in stressful situations
- Multi tasking
- Leadership
- Time management
- Stock filling
- Interpersonal communication
- Organisation
- Product knowledge
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Donut Shop
09.2023 - 08.2024
Hospitality Management - Hospitality
Australian Nation Institute of Education
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