KHYATI BORICHA
Sydney,NSW
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control. Talented cafe manager with proven skills in restaurant management and staff training. Maximizes business profits with strong sales pushes and expense controls. Trained in food safety and health code requirements.
Overview
8
8
years of professional experience
Work History
Cafe Manager
Zouki Cafe
07.2023 - Current
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Staff Supervisor
STARBUCKS Galleria
05.2021 - 11.2022
- Directing Partners/ Baristas to various workstations to ensure Starbucks standards are met
- Executing store operations and assisting Trainees
- Trained 10+ new Baristas is procedures, drink preparations, espresso and coffee brewing equipment
- Responsible for creating wait staff schedules and finding fill-in staff when needed
- Collect and balance the Cash Registers at the end of the day or shift
- Maintaining an inventory of food products, Coffee beans and placing orders to ensure no shortage in raw materials
- Ensuring optimal level of food quality at all times and food standards to be served to customers.
Barista
STARBUCKS Galleria
01.2020 - 05.2021
- Greeted and served an average of 400+ customers daily in a fast paced environment
- Maintained an organized and neat cafe environment by regularly cleaning equipment, espresso machines and tables
- Advised customers on Coffee blends, roasts, espresso beverages, providing detailed and accurate information about origin and flavour
- Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty.
Pantry Chef
Aangan Indian Restaurant - Bundoora
02.2019 - 12.2019
- Preparing Indians desserts, chats, salads
- Perform meal-prep activities before guests arrive
- Store ingredients to keep them fresh and reduce food wastage
- Check food plating, temperature and portions for all cold dishes
- Monitor stock and place orders, as needed.
Assistant Manager Food & Beverage
Hotel Diamond Plaza - Surat
08.2015 - 05.2018
- Replenishing Buffet and Bar areas
- Offering Mock tail and beverage top ups to the customers within the restaurant
- Doing Basic Kitchen prep, back of house cleaning and polishing crockery and cutlery
- Follow all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Inventory and restock items throughout day
- Taking orders and following up on customer queries post service.
Education
MITHM - Master of International Tourism and Hotel Management - Hospitality
The Hotel School Melbourne (Southern Cross University)
Melbourne, VIC01.2021
B.com - Bachelor's in Commerce-International Accounting -
Sardar Patel University
Gujarat, India01.2015
High School (10+2) -
Vidyanagar Higher Secondary School
Navsari, India01.2011
Skills
- Customer Engagement
- Business Marketing
- Staff Management
- Customer Experience Management
References
- Jacob Thomas, Store Manager - Starbucks Galleria, 0403680051, jthomas@starbucks.com.au
- Pankaj Pathak, Restaurant Manager - Aangan Indian Restaurant - Bundoora, 0431496646
Timeline
Cafe Manager
Zouki Cafe
07.2023 - Current
Staff Supervisor
STARBUCKS Galleria
05.2021 - 11.2022
Barista
STARBUCKS Galleria
01.2020 - 05.2021
Pantry Chef
Aangan Indian Restaurant - Bundoora
02.2019 - 12.2019
Assistant Manager Food & Beverage
Hotel Diamond Plaza - Surat
08.2015 - 05.2018
MITHM - Master of International Tourism and Hotel Management - Hospitality
The Hotel School Melbourne (Southern Cross University)
B.com - Bachelor's in Commerce-International Accounting -
Sardar Patel University
High School (10+2) -
Vidyanagar Higher Secondary School
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