KHYATI PATEL
Truganina,VIC
Summary
Graduate Instrument Engineer with over 5 years of experience in Data Management activities, technical and customer support services in Oil, Gas & Instrument manufacturing industry.
Self-motivated, believe in team work with hard work and dedication towards the allocated work. Always ready to learn new activity and enhance knowledge in depth.
Overview
7
7
years of professional experience
Work History
Customer Support Engineer
PUNE TECHTROL PVT. LTD.
05.2017 - 05.2021
- Explained complex technology-related issues in understandable terms to customers.
- Answered incoming support inquiries via chat, phone and email.
- To study and analyze customer enquiries and seek clarifications from other relevant departments, in case of technical queries
- Generate quotations of Level transmitters, Level switches & Level Gauges, that is best suited to customer’s need technically & commercially.
- Purchase Order Booking in system& Post Order activity
- Understanding customer requirement & suggest appropriate solution
- Preparing systematic, error free & timely costing sheets.
- Attended factory specific application training to ensure ongoing update of specialist knowledge
Customer Support Engineer
JSN Enterprise Pvt Ltd
09.2015 - 10.2016
- Understanding customer requirement & suggest appropriate solution
- Generate BOM, Technical Datasheets, arrangement of drawings & other documents required for approval
- Generate quotation, Purchase Order execution, Negotiation for Purchase of project instruments
- Preparation of quotations Pressure Transmitters, Pressure Gauges, Flow meter (Transmitters), Temperature Transmitters, Level transmitters, Level switches, Level Gauges etc.
- Study of Project datasheets & execution of project
- Arrangement of documents for timely execution of project OR orders.
- Explained complex technology-related issues in understandable terms to customers.
Data Controller
L&T Technology Services
01.2015 - 08.2015
- Understanding of Groningen project document naming philosophy and accordingly metadata capture of various documents like document number, revision code, document title, document type, doc. Originator etc.
- Understanding of Groningen project Tagging philosophy and accordingly generating tag-document relations and linking of various documents, either to tag, process unit, site, plant level or other levels according to guideline
- Working knowledge of Document Indexing, Document Linking, Asset register activity
- Basic knowledge of Asset register activity attributes like parent tag, description, manufacturer/ vendor names, model no., PO code, etc.
- Working knowledge of MS-Access database for allocation &quality checks
- Perform Quality checks and validate the captured data by users
- Meet the defined targets on time and provide quality output
- Follow work procedures and best practices defined in project
- Basic understanding of Document Control activity, document registration in Assai & Livelink
Instrumentation Control & Procurement Engineer
SIGMA INSTRUMENTS PVT LTD
11.2013 - 12.2014
- As an instrument engineer provide support to Research & Development team
- Develop Program in KEIL software for micro controller
- To check and verify Software simulation in PROTEOUS with hardware
- To rectify troubleshooting occurs during testing
- Sales cum Purchase engineer Generate Purchase Orders and Quotations (Gas Chromatograph)
Education
Bachelor of Engineering - INSTRUMENTATION AND CONTROL ENGINEER
GUJARAT TECHNOLOGICAL UNIVERSITY
AHMEDABAD, GUJARAT, INDIA05.2013
Skills
- Excellent Customer Care
- Tracking and Documentation
- Methodical multitasking
- Outstanding verbal and written communication
- Customer Complaint resolution
- Strategic sales knowledge
Yoga
- Certified ADVANCED YOGA TEACHER by Yogniketan, Vadodara, India in 2020.
- National YOGA sports player under YOGA SPORTS FEDERATION OF INDIA in 2019.
- Certified YOGA TEACHER by Yogniketan, Vadodara, India in 2015’16
Timeline
Customer Support Engineer
PUNE TECHTROL PVT. LTD.
05.2017 - 05.2021
Customer Support Engineer
JSN Enterprise Pvt Ltd
09.2015 - 10.2016
Data Controller
L&T Technology Services
01.2015 - 08.2015
Instrumentation Control & Procurement Engineer
SIGMA INSTRUMENTS PVT LTD
11.2013 - 12.2014
Bachelor of Engineering - INSTRUMENTATION AND CONTROL ENGINEER
GUJARAT TECHNOLOGICAL UNIVERSITY
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