Kiana McCosh
Warrnambool
Summary
Highly motivated and customer-focused professional with extensive experience in delivering exceptional service and support. Proven ability to handle customer inquiries effectively, resolve issues promptly and enhance overall satisfaction. Strong communication and interpersonal skills, combined with a passion for teamwork and a commitment to achieving organiational goals. Eager to contribute to a dynamic environment and drive positive customer experiences.
Overview
5
5
years of professional experience
Work History
Front of House Server
Images Restaurant
08.2023 - Current
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Managed reservations, greeted guests and assisted with menu inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food service.
Barista
Beans Cruizin Espresso
01.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Built rapport with regular customers, enhancing their experience through personalised service.
- Assisted in training new staff members on customer service protocols and product knowledge.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed functions of up to 100 participants, ensuring a smooth and enjoyable experience for all guests
Gym Receptionist
Momentum Fitness Warrnambool
02.2024 - 01.2025
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
Sales Associate
Best&Less
06.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bakery Clerk
Pig and Pie Bakery
05.2020 - 05.2021
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Education
Certificate 3 And 4 in Fitness - Health And Fitness
Australian Fitness Academy
Melbourne, VIC05-2026
High School Diploma -
Brauer College
Warrnambool, VIC11-2023
Skills
- Strong communication and interpersonal skills
- Ability to work efficiently under pressure
- Excellent multitasking and organizational abilities
- Passion for customer service and community engagement
- Ability to collaborate effectively with others to achieve common goals
- Capability to identify issues and develop effective solutions
Accomplishments
- First aid and CPR, 2023
- Community scholarship, from Brauer College, 2022
- Meritous award for academic achievement, 2022
- Bronze medallion, 2020
- Top 10% high achievers award, 2018 & 2019
Timeline
Gym Receptionist
Momentum Fitness Warrnambool
02.2024 - 01.2025
Front of House Server
Images Restaurant
08.2023 - Current
Barista
Beans Cruizin Espresso
01.2023 - Current
Sales Associate
Best&Less
06.2021 - 01.2023
Bakery Clerk
Pig and Pie Bakery
05.2020 - 05.2021
Certificate 3 And 4 in Fitness - Health And Fitness
Australian Fitness Academy
High School Diploma -
Brauer College
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