Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Scholes

Kiana Scholes

Olinda

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service; as well as a hard working, dedicated employee. Punctual with a large availability. Enthusiastic approach to tasks and learning new skills. Problem solving and working under pressure with nimble decision-making skills, and an optimistic attitude while serving customers and interacting with fellow team members.

Overview

3
3
years of professional experience

Work History

Hospitality Worker

Olinda Fish And Chips
04.2024 - Current
  • Streamlined payment transactions for quicker service using cash registers and POS systems.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Prepared food orders accurately and efficiently, adhering to strict quality control standards.

Retail Assistant

Mangana Olinda
07.2023 - Current
  • Performed regular inventory counts accurately while also identifying discrepancies for management review.
  • Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
  • Boosted customer satisfaction by providing tailored product recommendations and excellent service.
  • Assisted in visual merchandising, creating eye-catching displays that increased store traffic.
  • Contributed to sales goals by upselling products

Assistant Manager

Hole in One Pizza and Pasta
03.2021 - 04.2024
  • Running back of house; prepping ingredients for all the food sold in store
  • I worked with stocktaking and was able to work closing shifts which focused on cleaning and preparing for the next day
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Improved customer satisfaction by addressing and resolving complaints promptly..
  • Developed strong working relationships with staff, fostering a positive work environment.

Horticultural Trainee / Pick Packing Assistant

Van Berkel Distributors
01.2022 - 03.2022


  • Effective soil preparation, irrigation management, and fertilization techniques.
  • Collaborated with fellow trainees and staff to complete large-scale horticultural projects
  • Gained hands-on experience in various horticultural settings such as greenhouses, nurseries, and botanical gardens.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Streamlined warehouse operations through efficient organization of products and inventory management.

Education

Cheltenham Secondary College
Cheltenham, VIC
12.2021

Fashion and Design cert 1 -

Holmesglen Institute of TAFE
10.2021

Skills

  • Customer service
  • Register
  • Prep-work
  • Cleaning responsibilities
  • Dish hand
  • Training new members of staff
  • Teamwork
  • Fast learner
  • Trustworthy
  • Driven
  • Touch typing
  • Calm under pressure
  • Interpersonal skills
  • Adaptability and flexibility
  • Multitasking capabilities
  • Sales proficiency
  • Problem-solving abilities
  • POS system operation
  • Cash handling accuracy
  • Stock replenishment
  • Upselling techniques
  • Call Handling

Timeline

Hospitality Worker

Olinda Fish And Chips
04.2024 - Current

Retail Assistant

Mangana Olinda
07.2023 - Current

Horticultural Trainee / Pick Packing Assistant

Van Berkel Distributors
01.2022 - 03.2022

Assistant Manager

Hole in One Pizza and Pasta
03.2021 - 04.2024

Cheltenham Secondary College

Fashion and Design cert 1 -

Holmesglen Institute of TAFE

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Kiana Scholes