Kiara Bell-Kelly
Western Sydney
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
DGL
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints dissatisfaction by employing timely and on-point solutions.
- managed a small team within the warehouse with day to day task
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Beauty Therapist
Urban Spa
01.2022 - 11.2022
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- skin needling
- micro dermabrasion
- henna brows
- lash lift / brow lamination
Warehouse Worker
Agency
07.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Customer Service Officer
Zinfra
01.2021 - 06.2021
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- creating a weekly efficient timetable for nominated technician"s
Education
Diploma - Beauty Therapist
Australian Academy of Beauty Dermal And Laser
Northwest Certificate III - Beauty Therapist
Tafe New South Wales
Sydney, NSW2024
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Payment Processing
- Microsoft Office Suite
- Scheduling
- Coordination
Timeline
Customer Service Officer
DGL
11.2022 - Current
Beauty Therapist
Urban Spa
01.2022 - 11.2022
Warehouse Worker
Agency
07.2021 - 11.2021
Customer Service Officer
Zinfra
01.2021 - 06.2021
Diploma - Beauty Therapist
Australian Academy of Beauty Dermal And Laser
Certificate III - Beauty Therapist
Tafe New South Wales
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