Kiara Bell-Kelly
Western Sydney,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
DGL
Smithfield, NSW
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints dissatisfaction by employing timely and on-point solutions.
- managed a small team within the warehouse with day to day task
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Barista
cafe cherry beans
Winston Hills, Nsw
01.2022 - 11.2022
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Warehouse Worker
Agency
07.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Food and Beverage Attendant
Novotel
Parramatta , NSW
01.2021 - 06.2021
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Assisted other staff members in setting up banquet events according to customer requests.
- Responded quickly to customer complaints or special requests in a professional manner.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Education
Diploma - Beauty Therapist
Australian Academy of Beauty Dermal And Laser
Northwest Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Payment Processing
- Microsoft Office Suite
- Scheduling
- Coordination
Certification
- White Card
Timeline
Customer Service Officer
DGL
11.2022 - Current
Barista
cafe cherry beans
01.2022 - 11.2022
Warehouse Worker
Agency
07.2021 - 11.2021
Food and Beverage Attendant
Novotel
01.2021 - 06.2021
Diploma - Beauty Therapist
Australian Academy of Beauty Dermal And Laser
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