Kiarna Manning

• Provide high-level confidential executive and administrative support to the Director of Operational Commissioning & FFE, ensuring efficient coordination of priorities and delivery requirements
• Lead and support delivery of key operational workstreams including art and heritage, signage and wayfinding, and transition planning initiatives aligned to project milestones
• Act as a key interface between clinical operations and construction teams, ensuring works are planned, coordinated, and delivered with minimal disruption to service commissioning and operational go-live
• Coordinate operational commissioning activities including program scheduling, milestone tracking, reporting, and monitoring of key deliverables to support project delivery outcomes
• Lead daily pre-start coordination meetings for Operational Readiness with the Principal Building Contractor and trade supervisors onsite, ensuring alignment across all trades and workstreams
• Plan and coordinate the FF&E bump-in phase within a live shared construction environment alongside John Holland Group, ensuring alignment with staged go-live schedules and readiness requirements through to Practical Completion
• Support onsite Defects Liability Period (DLP) activities including defect identification, coordination, tracking, and resolution to ensure timely close-out of outstanding works
• Liaised with internal and external stakeholders to facilitate effective communication, resolve issues, and coordinate workflows across clinical, construction, and project teams
• Provide secretariat support to the MHS2 Operational Readiness Steering Committee, including preparation of high-quality papers, presentations, agendas, and confidential meeting minutes
• Develop, maintain, and manage project documentation, internal processes, and records management systems to ensure accuracy, version control, and accessibility
• Oversee document control functions including filing, archiving, and distribution of project reports, drawings, contracts, and documentation (hard and soft copy)
• Managed project administration systems for data entry, progress tracking, and reporting, supporting project scheduling and deliverables
• Coordinated logistics planning for installation and commissioning of Group 3 furniture, fixtures, and equipment (FF&E)
• Identified and troubleshot operational issues in undefined processes.
• Provide guidance and support to junior staff and assist with onboarding and orientation of new team members

• Provide high-level executive and administrative support across Mater Young Adult Health Centre and Mental Health Services, ensuring efficient day-to-day operational coordination
• Managed complex calendars, confidential correspondence, recruitment coordination, and interview scheduling to ensure streamlined departmental operations
• Support outpatient clinic operations including patient appointment scheduling, arrivals and departures, billing processes, and referral management workflows
• Coordinated communication and workflow among medical, nursing, allied health, and operational teams to enhance service delivery
• Manage Kronos rostering systems including leave administration, sick leave processing, and on-call scheduling requirements
• Maintain accurate records, databases, and administrative systems while ensuring compliance with confidentiality, privacy, and healthcare governance standards
• Supported administrative processes that optimised patient flow and improved operational efficiency

• Provided front-line administrative and reception support in high-volume radiology department, facilitating smooth patient flow and service delivery
• Managed patient demographic data, referrals, Medicare details, and appointment scheduling across multiple clinical systems, ensuring seamless information flow
• Coordinated with radiologists, nurses, and administrative staff to streamline departmental operations and optimize patient scheduling
• Respond to patient and clinician enquiries in a professional and compassionate manner, ensuring accurate information and timely assistance
• Maintain accurate records and ensure all administrative processes are completed in line with healthcare compliance and confidentiality standards

• Managed debt collection activities and responded to patient and stakeholder enquiries regarding billing and account status, ensuring timely resolutions
• Ensure accuracy and compliance with organisational policies, financial procedures, and key performance indicators (KPIs) across all billing processes
• Generated and processed patient accounts, billing documentation, informed financial consent forms, and health fund claims, adhering to revenue cycle procedures
• Supported hospital billing operations across multiple NSW facilities while working remotely, ensuring service continuity and effective communication
• Maintain accurate financial records and contribute to the integrity of end-to-end patient revenue workflows

iProvide comprehensive administrative support across reception, patient admissions, day surgery, recovery, and ward clerk functions within a private hospital environment

• Coordinated patient admissions, discharges, theatre scheduling, and medical records to streamline patient flow and support clinical operations
• Provided high-quality customer service to patients, visitors, and clinical teams to enhance overall patient experience in a fast-paced hospital setting
• Process health fund eligibility checks, online admissions, and pre-admission requirements using Meditech clinical systems
• Managed documentation processes to ensure compliance with hospital policies and clinical governance standards

• Lead, train, and mentor team members across front counter and drive-through operations to maintain high standards of customer service and efficiency
• Oversaw shift performance, allocated tasks, and supported staff to ensure timely service delivery and adherence to brand standards
• Supervised daily restaurant operations, ensuring smooth shift execution and meeting service and operational targets
• Managed cash handling processes, food preparation standards, stock control, and operational compliance requirements to maintain service quality
• Foster a positive team environment while ensuring operational procedures, safety standards, and customer experience expectations are consistently met